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*This only applies to bookings that carried over credit from previous years

WHAT ARE MY OPTIONS?

Option 1: Move your entire booking to next year. Any credit available in your booking will be transferred to 2022. Any payments made after July 2020 will be automatically refunded.
 

Option 2: Move your booking to next year, and receive a refund of your 2020 extras. The credit for your wristband and accommodation will be moved over to 2022. Any payments made after July 2020 will be automatically refunded alongside your extras. Refunds will be processed in March 2021.


Option 3: Cancel your booking and request a full refund of your package. The refund will be processed in September 2021, once we are able to recoup the funds from the suppliers.

IS THERE A DEADLINE TO DECIDE?

We ask that you register your group’s choice by midnight on February 12th. You can do so by completing the form linked on the email we have sent you.

If you don’t register your choice by the above date, your package will be moved over to next year. Please note that any unused credit will expire in 2022.

WHEN WILL SNOWBOXX 2022 TAKE PLACE?

Snowboxx will take place from the 19th to 26th of March 2022. It’s safe to say that the long-awaited reunion is going to be a truly special one!

WHAT ARE THE BENEFITS OF MOVING MY BOOKING TO NEXT YEAR?
This option will allow you to guarantee your spot and keep your package at the current price.

Depending on what you decided last year, this trip is either partially or fully paid for already, so you can start the year with an epic ski trip in the bag, and start focusing on your next holiday.

If you have any outstanding balance on your booking, you won’t have to pay anything further until the new final balance date, which is set for 1st of December 2021. You can check this by logging to manage booking with your email and the booking ID that you can find on the confirmation email. If you click on passenger info, the second amount in the payment record table shows the amount of credit that was moved over from the previous year.

WHAT IF I NEED TO MAKE ANY CHANGES ?

If you wish to make any changes to your booking further down the line, you will be able to swap your accommodation and even add, remove or swap people in your booking in July, right before tickets for next year go on sale. We will email you the details ahead of the date.

 

I WANT TO TRANSFER BUT MY FRIENDS WANT TO CANCEL, WHAT ARE MY OPTIONS?
In order to keep the process simple, we ask that all the passengers in the booking select the same option collectively.

If the majority would like to keep the booking, we can offer free name changes up until September so you can swap any passengers that are not able to attend when you find a replacement. If you are unable to find a replacement, or would like to add more people to the booking, you will be able to change accommodation in July to one that fits your new group size.

If the majority would like to cancel the booking, we will offer priority to book to those who want to attend next year so they get first dibs on 2022 accommodation.

WILL MY EXTRAS GET TRANSFERRED OVER TO 2022?

Yes, if you decide to move your booking to 2022 the extras will be transferred along with your wristband and accommodation. The total value of the booking will be the same. If you wish to change any extras, please contact us anytime from May 2021.

IF I MOVE MY BOOKING OVER TO 2022 AND IT GETS CANCELLED DUE TO COVID WILL I GET A REFUND?

In the case of Snowboxx 2022 being cancelled due to covid, ticket holders will be given similar options to the above.

WILL THE PERKS BE ROLLED OVER TO 2022?

The perks that were offered for moving 2020 bookings to 2021 can no longer be offered in 2022 due to the changes that have taken place across the year, but rest assured you will have an amazing time in Avoriaz regardless!

I TRANSFERRED MY WRISTBAND-ONLY PACKAGE TO 2021, CAN I STILL CHOOSE FROM THE 3 OPTIONS?

Yes. All customers will be given the same 3 options to choose from.

I TRANSFERRED MY WRISTBAND-ONLY PACKAGE TO 2021, DO I STILL NEED TO WAIT UNTIL SEPTEMBER TO GET REFUNDED?

Yes. All credit customer refunds will be processed at the same time.

CAN I MOVE MY PACKAGE TO SNOWBOXX NEW ZEALAND?

No. Even though the situation in New Zealand is very different to the UK, there is not enough certainty that international travel will be allowed in September. If you want to enjoy a truly epic week in the mountains, Snowboxx 2022 is your safest bet! 

WILL THE LINE UP REMAIN THE SAME?

Some artists may stay on the line up but there will probably be some changes. We are determined to make our next edition the biggest and best Snowboxx to date and looks like we are going to send it!

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IF I CHOOSE OPTION 2 CAN I CANCEL MY PACKAGE AND RECEIVE A REFUND ON MY WRISTBAND AND ACCOMMODATION AT A LATER DATE?

If you choose option 2, your extras and any amounts paid after July 2020 will be refunded in March. The accommodation and wristband cost will be transferred to 2022. If you no longer want to attend, you could still cancel your 2022 booking at any time before the final balance date of 1st December 2021, and you would only lose your £50pp deposit.

Note that if you decide to cancel your booking before the final balance date, the refund for the accommodation and wristband will be processed only after we are able to recoup the funds from the suppliers in September 2021.

I HAVE CREDIT, CAN I GET A REFUND ON EVERYTHING EXCEPT MY £50 DEPOSIT TO SECURE MY PLACE FOR 2022?

No. If you would like a partial refund on your credit, you can choose option 2. This would allow you to move your booking to 2022, secure your place, and reduce the financial commitment by requesting a refund for your extras. The credit for your wristband and accommodation will be moved over to 2022. The partial refund, including the extras and any payments made after July 2020, will be processed in March 2021.

IF I CHOOSE OPTION 3, WILL YOU REFUND MY BOOKING IN FULL?

Yes, we will refund you the entirety of your booking minus the booking fee.

The booking fee of £10 per person covers part of the cost of the staff and the infrastructure required to provide our booking service, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund.

Any other items on your booking, such as extras, accommodation and wristband will be refunded.

 

IF I CHOOSE OPTION 3 AND CANCEL MY PACKAGE NOW, WHY IS THE REFUND PROCESSED IN SEPTEMBER? CAN I GET THE MONEY NOW? 

Please bear in mind that the suppliers are still holding your money. They haven’t paid us back any funds, which means we cannot offer you an immediate refund. However, we have been able to negotiate a way for you to retrieve these funds in due course.
To reassure you that we are not holding your money, please see the statement from the accommodation supplier regarding Coronavirus cancellations where they clearly state that they are not offering refunds, only credit notes to be used in the future.

 

https://www.pierreetvacances.com/gb-en/faq/101_information-covid-19-coronavirus/432_What-is-your-compensation-policy

If you select this option, your package will be cancelled and the refund will be processed in September 2021, once we are able to recoup the funds from the suppliers.

CAN I GET A PARTIAL REFUND NOW AND THE REST IN SEPTEMBER?

We can only process refunds together and the process to refund entire bookings is due to begin in September 2021.

I HAVE MADE ADDITIONAL PAYMENTS FURTHER TO MY 2020 CREDIT, WILL I BE ABLE TO GET A REFUND ON THOSE?

Yes. If you choose option 1 or 2, any payments made after July 2020 will be automatically refunded.

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WHERE WILL REFUNDS BE SENT TO?

In order to keep this process simple, we will be processing the refunds via bank transfer. One bank transfer will be made per booking ID. In order to process your refund, we need the bank details for one person in your group - we recommend to use the lead passenger for this.

This means we need the bank details for one person in your group to be able to process your refund,  - we recommend to use the lead passenger for this.

Once you have decided who will be responsible for collecting the money, please fill in their bank details via the Typeform link included in the email we have sent you with the postponement information.

Please bear in mind that you may need to transfer some amounts between yourselves. Snowboxx cannot be held accountable for any funds not distributed correctly within your groups. If you have concerns about your funds being transferred to the lead passenger, please contact us on info@snowboxx.com before February 12th to discuss a different arrangement. Please note this may delay the process for your group.


You will receive a confirmation email once your refund has been processed to let you know it’s coming.


WHEN CAN I EXPECT MY MONEY TO ARRIVE?

If you choose option 1, any payments made after July 2020 will be automatically refunded. The refunds will be processed in March 2021.

If you choose option 2, your extras and any payments made after July 2020 will be refunded in March 2021.

If you choose option 3, your package will be refunded in September 2021.

You will receive a confirmation email once your refund has been processed to let you know it’s coming.

WHERE CAN I CHECK THE AMOUNT OF CREDIT CARRIED OVER FROM 2020?

You can check the transaction history on manage booking. Log in with your email and booking ID, head to 'info' and then scroll to the bottom. The next transaction after the deposit in the transaction history is the amount that was credited from your previous booking.

WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY REFUND OR MY REFUND IS INCORRECT?

If you selected option 1 or 2 and by the end of March you have not received a refund, or the refund confirmation email, please contact us via email and we will assist in getting your funds back to you as quickly as possible.

If you received a breakdown from our Customer Services team last year, the extras amount would have been specified there. If you require a new breakdown, please contact us on info@snowboxx.com

WHAT HAPPENS IF I CHANGE BANKS BETWEEN NOW AND SEPTEMBER?

If you change your bank between now and September, please just send us a quick email with your updated details.

WHY IS THE BOOKING FEE NON-REFUNDABLE?

The booking fee of £10 per person covers part of the cost of the staff and the infrastructure required to provide our booking service, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund.

I DIDN'T RECEIVE THE EMAIL WITH THE CANCELLATION INFORMATION?

The emails have been sent out to the addresses that were listed on your booking at the time. Please check your spam folder. Alternatively you can ask the lead passenger to login to manage booking to verify which email address has received the email. Note we are asking only one form submission per group, and that is the lead passenger who needs to do this.

You can contact us between the hours of 9am and 5pm Monday - Thursday and 9am - 4pm on Fridays, details are listed below

Email: info@snowboxx.com
 

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