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* This only applies to new bookings made from July 2020 onwards

WHAT ARE MY OPTIONS?

Option 1: Move your booking to next year - any amounts paid will be automatically refunded, except the £50 deposit per person

Option 2: Cancel your booking and receive a refund

IS THERE A DEADLINE TO DECIDE?

We ask that you register your group’s choice by midnight on February 12th. You can do so by completing the form linked on the email we have sent you.


If you don’t register your choice by the above date, your package will be moved over to next year.

WHEN WILL SNOWBOXX 2022 TAKE PLACE?

Snowboxx will take place from the 19th to 26th of March 2022. It’s safe to say that the long-awaited reunion is going to be a truly special one!

 

WHAT ARE THE BENEFITS OF MOVING MY BOOKING TO NEXT YEAR?

This option will allow you to guarantee your spot and keep your accommodation at 2021 prices with just a small financial commitment. You won’t have to pay anything further until the new final balance date, which is set for 1st of December 2021.

This means you could start the year not only with an epic ski trip in the bag but, if you wish, you could split the cost across multiple pay checks and pay for the holiday in small instalments.

WHAT IF I NEED TO MAKE CHANGES TO MY BOOKING?

If you wish to change your accommodation or even add, remove or swap people from your booking, you will be able to do so in July, free of charge, right before tickets for next year go on sale. Name changes will be free between April and September.

 

I WANT TO TRANSFER BUT MY FRIENDS WANT TO CANCEL, WHAT ARE MY OPTIONS?

In order to keep the process simple, we ask that all the passengers in the booking select the same option collectively.

If the majority would like to keep the booking, we can offer free name changes between April and September so you can swap any passengers that are not able to attend when you find a replacement. If you are unable to find a replacement, or would like to add more people to the booking, you will be able to change accommodation in July to one that fits your new group size.

If the majority would like to cancel the booking, we will offer priority to book to those who want to attend next year so they get first dibs on 2022 accommodation.

WILL MY EXTRAS BE TRANSFERRED OVER TO 2022?

Yes, same as your wristband and accommodation, your extras will also be moved over to 2022. The total value of the booking will be the same. If you wish to change any extras, please contact us anytime from May 2021.

HOW WILL I KNOW WHEN MY BOOKING HAS BEEN MOVED?

Once your booking has been transferred to 2022, you will receive a new confirmation email. From that moment onwards, you will be able to log in to manage booking using the booking ID, which will remain the same as in 2021. Bookings will be transferred by May 2021.

IF I MOVE MY BOOKING TO 2022 AND IT GETS CANCELLED DUE TO COVID-19 WILL I GET A REFUND?

In the case of Snowboxx 2022 being cancelled due to covid, ticket holders will be given the option to either move their booking again to the following year or to receive a refund for the deposit amount held, as well as any further amounts paid towards the booking.

CAN I MOVE MY PACKAGE TO SNOWBOXX NEW ZEALAND?

No. Even though the situation in New Zealand is very different to the UK, there is not enough certainty that international travel will be allowed in September. If you want to enjoy a truly epic week in the Alps, Snowboxx 2022 is your safest bet!

WILL THE LINE UP REMAIN THE SAME?

Some artists may stay on the line up but there will probably be some changes. We are determined to make our next edition the biggest and best Snowboxx to date and looks like we are going to send it!

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IF I CHOOSE OPTION 2, TO CANCEL AND REFUND, WILL YOU REFUND MY BOOKING IN FULL?

Yes, we will refund you the entirety of your booking minus the booking fee.


The booking fee of £10 per person covers part of the cost of the staff and the infrastructure required to provide our booking service, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund.

Any other items on your booking, such as extras, accommodation and wristband will be refunded.

WHERE WILL REFUNDS BE SENT TO?

Most refunds will be sent to the card that you used to pay for your booking. Eg. If your group paid over 10 instalments with 5 different cards, the refund will come back to those 5 cards in 10 payments.

However, some transactions were made through Wirecard, a payment system that is no longer in use.  In these cases, we will refund you those amounts via bank transfer to a designated person in the group - we recommend to use the lead passenger for this.


The total amount received across all passengers will add up to the total refund. Please bear in mind that you may need to transfer some amounts between yourselves. Snowboxx cannot be held accountable for any funds not distributed correctly within your groups. If you have concerns about your funds being transferred to the lead passenger, please contact us on info@snowboxx.com before February 12th to discuss a different arrangement. Please note this may delay the process for your group.

You can check the transaction history on manage booking. Log in with your email and booking ID, head to 'info' and then scroll to the bottom to review the payment records.

 

Please note that refunds will be processed in chronological order and some payments may arrive several days before the others, so please be patient if there seem to be any amounts missing. Once all the payments have been refunded, we will send you an email to confirm this and let you know the money is on the way.

WHY DO YOU REQUIRE THE BANK DETAILS OF ONE OF THE PEOPLE IN THE BOOKING?

Some transactions were made through Wirecard, a payment system that is no longer in use. In those cases, we will refund you those amounts via bank transfer.

In order to process your refund, we need the bank details for one person in your group - we recommend to use the lead passenger for this.

Please bear in mind that you may need to transfer some amounts between yourselves. Snowboxx cannot be held accountable for any funds not distributed correctly within your groups. If you have concerns about your funds being transferred to the lead passenger, please contact us on info@snowboxx.com before February 12th to discuss a different arrangement. Please note this may delay the process for your group.

 

WHEN CAN I EXPECT THE MONEY TO ARRIVE?

All the refunds will be processed by 31st March. You will receive a confirmation email once your refund has been processed to let you know it’s coming.

Please note that refunds may not reach your account in one lump sum. We need to refund every single transaction so this will depend on how many payments you made to us. Transactions will be processed in chronological order so payments may arrive several days apart.

WHAT SHOULD I DO IF I HAVEN'T RECEIVED MY REFUND, OR IT IS INCORECT?

If by the end of March you have not received your refund or the refund confirmation email, please contact us via email and we will assist in getting your funds back to you as quickly as possible.

If you believe the amount you have received is incorrect, contact us via email and we will send a breakdown of the refunds. Please note the amount may not arrive in one lump sum and that the payments may arrive several days apart. Once all the payments made towards your booking have been refunded, we will send you an email to confirm this and let you know the money is on the way.

 

WHAT HAPPENS IF HAVE CHANGED CARDS OR BANKS?

We are only able to process refunds to the card or bank account you paid with. If your card is no longer in use, you may need to contact the bank to arrange for this to be cleared.

WHY IS THE BOOKING FEE NON-REFUNDABLE?

The booking fee of £10 per person covers part of the cost of the staff and the infrastructure required to provide our booking service, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund.

I DIDN'T RECEIVE THE EMAIL WITH THE CANCELLATION INFORMATION?

The emails have been sent out to the addresses that were listed on your booking at the time. Please check your spam folder. Alternatively you can ask the lead passenger to login to manage booking to verify which email address has received the email. Note we are asking only one form submission per group, and that is the lead passenger who needs to do this.

You can contact us between the hours of 9am and 5pm Monday - Thursday and 9am - 4pm on Fridays, details are listed below.

Email: info@snowboxx.com
 

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