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SNOWBOXX 2022 COVID FAQ

 

Please find full information below regarding Covid-19 processes and Snowboxx Festival.
 

If at any stage you experience symptoms of Covid and are unsure how to manage it, what the process is, or who you should call, you can find further information below. If you are still unsure, please contact our team for assistance.
 

  • The Snowboxx customer service and Covid-19 team phone lines will be available to ticket holders between the hours of 0900 - 1900.

    • Customer Service Phone 1 : 33 67 8511394

    • Customer Service Phone 2 : 33 67 3320129

    • Covid Team Phone: 33 67 8860476

  • The Snowboxx emergency phone lines will be available to all customers 24 hours per day. 

  • Emergency Phone: 33 67 3320223

WHAT ARE THE SYMPTOMS OF COVID-19?

The main symptoms of COVID-19 are:

  • High temperature – Feeling hot to touch on the chest or back 

  • New, continuous cough – Coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (A usual cough may present itself worse than usual)

  • Loss or change to sense of smell or taste – Cannot smell or taste anything, or things smell or taste different to normal

  • Sore throat 

Snowboxx Festival recommends for all ticket holders to:

  • Wash their hands regularly 

  • Carry hand sanitizer with them at all times

  • Take note of signage that will be displayed within all venues advising to wash / sanitise hands, & or where to wear a face mask

  • Carry a face mask for accessing Snow Cats when going to accommodations or to the Forest Party.

 

WHAT SHOULD I DO IF I HAVE COVID-19 SYMPTOMS OR TEST POSITIVE PRE EVENT? 

 

Customers should only travel to and attend the event if they test negative, or once they have fully recovered from COVID-19. 

WHAT SHOULD I DO IF I HAVE COVID-19 SYMPTOMS OR TEST POSITIVE IN RESORT?
 

Customers who start showing symptoms while at the event or the resort should immediately self-isolate in their accommodation. 

  • Snowboxx ticket holders should contact customer service where details will be logged and will be available to accommodation suppliers and the resort.

  • Customers will be required to contact the pharmacy in resort to request a test 

    • Les Portes du Soleil Pharmacie 33 (0)4 50 74 01 41 or the Avoriaz Medical Centre 33 (0)4 50 74 05 42 or you can book online here

Once a test has been completed the customer will need to follow the below steps depending on result;

  • Contact the on site Covid Team and let them know they have tested positive. 

  • The Covid team will provide a Covid document with relevant information for customers for steps to be take which will include: 

    • Contact your travel insurance provider to arrange an extension of their stay or arrange travel to alternative accommodation. 

    • Food deliveries for isolating customers can be booked in resort via hu.ski or via selected restaurants.

    • All Snowboxx customer accommodations are only booked up until the 26th March 2022. Extensions of stays can not be booked via Snowboxx and will need to be arranged via travel insurers or direct with accommodation providers by the individual. 

    • Any additional costs to customers beyond their stay will need to be covered by the customers' travel insurers or by the customer themselves. 

    • Snowboxx can not be held responsible for any additional costs beyond the regular package provided. 

    • Request further tests from pharmacy to continue testing while in resort if required. 

    • Customers will be responsible for further travel arrangements for leaving the resort, changes to their return trip or returning to their home country.

    • You should arrange your own transfers by using one of the local providers. Please contact your travel insurer for more information.

    • Customers may contact the Covid team for assistance in extreme circumstances where they are not able to get food or essential items delivered to their apartments. 

    • If customers need further medical attention, then a contact for medical centre or emergency contact number will be provided.

WHAT SHOULD I DO IF I RECEIVE A NEGATIVE RESULT?

Customers can continue to enjoy the event and will not be required to self isolate. 

WHAT IF I AM A CLOSE CONTACT OF A COVID CASE?

Close contact is classified as those who have recently shared their apartment with a person who has tested positive (antigen or PCR). In the event of a close contact case, those deemed close contact are required to test immediately and vacate the shared apartment if the test is negative.
 

Close contacts must take an LFT and until a positive result is received they may still take part in the festival.

WHAT HAPPENS TO TICKET HOLDERS WHO MUST CONTINUE TO SELF ISOLATE AFTER THE FESTIVAL HAS FINISHED?

Snowboxx ticket holders are required to purchase their own travel insurance prior to departing the UK which should cover Covid-19 and include extended or additional accommodation for them. Snowboxx can not assist with extended stays, but we can provide you with contact details for alternative options of accommodation. 

HOW WILL I GET FOOD IN RESORT IF I AM SELF-ISOLATING?

Individuals will be encouraged to source in resort food deliveries from companies such as Sherpa, Carrefour, Huski, or Deliveroo for sustenance and will follow necessary guidelines such as referencing ‘Covid-19 positive’ on delivery requests and wearing a mask for deliveries to lessen the risk of transmission to such suppliers.

 

HOW WILL REARRANGING TRAVEL FOR THOSE WHO TEST POSITIVE BE MANAGED?

Snowboxx ticket-holders are required to purchase their own insurance prior to departing the UK which should cover Covid-19 and include flexible or amendable travel arrangements. Ticket holders will be able to contact Snowbox customer service for travel arrangement assistance and seek guidance from the Covid Doc provided for useful contacts. 

 

IF TRAVEL RESTRICTIONS CHANGE DURING THE FESTIVAL, HOW WILL THIS BE MANAGED?

Snowboxx ticketholders are required to purchase their own travel insurance prior to departing the UK which should cover Covid-19 and include flexible or amendable travel arrangements. Should ticket holders wish to leave early due to a change of restrictions or imminent border closure in France during the festival, this will be at the ticket holders discretion. Ticket holders will be able to contact Snowbox customer service for travel arrangement assistance.

In the unlikely event that France goes into lockdown during the festival, Snowboxx will follow the guidelines provided by local authorities.

 

WHAT HAPPENS IF THE UK INSTIGATES A QUARANTINE REQUIREMENT DURING THE FESTIVAL AND INDIVIDUALS WANT TO LEAVE EARLY?

Snowboxx ticket-holders are required to purchase their own travel insurance prior to departing the UK which should cover Covid-19 and include flexible or amendable travel arrangements which will be at the ticket holders discretion. Ticket holders will be able to contact Snowboxx customer service for travel arrangement assistance.

You can contact us between the hours of 9am and 5pm Monday - Thursday and 9am - 4pm on Fridays, details are listed below.

Email: info@snowboxx.com
 

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