FAQ

Snowboxx combines the best parts of a ski trip and a music festival into one epic week.

There is a lot going on so we have put together these FAQs to help you navigate all the info.
If you need a hand with your booking or want to find out more about the event, feel free to reach us via email. We are always happy to hear from you!

Accommodation and Festival Pass Packages

Festival Information

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Where is Snowboxx?

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Snowboxx takes place in the ski resort of Avoriaz, a top-tier ski destination in the French Alps. Avoriaz is the highest resort of Les Portes du Soleil, the largest ski area in the world, which spreads over France and Switzerland. There are plenty of pistes and parks for all levels, and loads of off-piste entertainment too! The nearest airport is Geneva, Switzerland.

What are the dates for the festival?

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Snowboxx 2026 will be held from Saturday 14th to Saturday 21st of March.

What is the festival program like?

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During the day you can enjoy the endless pistes of Portes Du Soleil, the world’s largest ski area, or start the day with one of our legendary bottomless brunches. Every day from midday we host epic après sessions at La Folie Douce until late. Once you are done with the shred you can, literally, ski into this party.

On Sunday, Tuesday and Thursday evenings, world-class headliners take over our main stage, a massive open-air arena right by the slopes. Music at the main stage finishes at 23:00 so you can enjoy incredible performances at this unique location and still make it to the first lift in the morning.

What is the age limit for the festival?

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Snowboxx is for adults only. Families may attend and enjoy the skiing and boarding elements, but all festival-related events are 18+.

Where can I view the line-up / set times?

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Line up will be announced in two tiers between October and November. Set times will be available closer to the event.

How can I apply to DJ at the event?

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Please email us at info@snowboxx.com and your request will be sent to the relevant department. Please note that due to a high volume of requests, we can only get back to those who we would like to hear more from.

Where can I find friends to go with?

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We can recommend that you perhaps link up with other Snowboxx guests who are attending on their own or in smaller groups. You can find our Shared Trips Facebook page here to find other like-minded guests to attend with.

What safety measures will be in place at the event?

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We are working closely with the resort and the local authorities to ensure we can deliver a safe and enjoyable event. Rest assured that all of the procedures we will put in place have been planned with our team of Health and Safety experts to ensure that we can effectively operate a safe experience for all. We are continuously monitoring the UK and French Government's guidelines, and we will follow the Foreign Commonwealth Office's advice on travel.

Ticket Information

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What's included in the ticket?

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Our ready-to-book packages are the best way to get your group holiday sorted. 

Standard package: Festival wristband + accommodation
The price per person will vary depending on the size of your group and your choice of accommodation. Prices started at £399 per person for a 7-day stay - that includes accommodation and a festival wristband!

What sort of accommodation do you offer?

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Snowboxx offers a wide variety of accommodation. Ranging in size and quality. 

We have options suitable for groups between 2 - 16 people, where you’ll be able to choose between cosy studio apartments, luxurious chalets, all inclusive hotels and a whole range of other apartments in between. Avoriaz has it all. 

Can I change my accommodation?
Yes! You can change your accommodation during our live sales.

Here’s how:

Check what’s available and the updated prices during the sale.Once you’ve found your preferred option, email info@snowboxx.com with your booking ID, the name, and room type of your chosen accommodation.

  1. Check what’s available and the updated prices during the sale.
  2. Once you’ve found your preferred option, email info@snowboxx.com with your booking ID, the name, and room type of your chosen accommodation.

A few important notes:

  • Your booking must not be fully paid to make a change.
  • Any overpayments can’t be refunded, but can be used towards other bookable extras.
  • Accommodation changes can only be made once per booking.

Alternatively:

Make a new booking during the sale and reach out with the new and old booking IDs and the team can assist with the rest.

Can I stay for less than the full week?

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Yes, the minimum stay is 4 days (3 nights). However, we recommend staying for the full week to make the most out of the experience! Note: not all the apartments are available to book for less than a week so you may see fewer options if your selected dates are not the full week.

We are a large group, how can we book?

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Large groups may need to book more than one apartment. You can have a maximum of 12 people in 1 apartment (subject to availability). Check this by entering the number of people that you will attend with on our booking page then all of the available options will be displayed in the next step.

Do you offer any group discounts?

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If you are booking for a large group of 10 or more people, you may be entitled to a special discount. You can inquire about this upon booking by contacting info@snowboxx.com or use the group discount code.

Can I add someone to my booking?

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Yes, you can do that, as long as there is a spare bed available. To do so, please send info@snowboxx.com your new guest’s full name and email address. Our customer service team will handle the rest. Once added, your friend will receive a link to pay their deposit, and they’ll be all set to join your group.

What do I get with VIP access?

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The Snowboxx VIP upgrade adds that extra touch to the experience. Priority queues, viewing platforms over stages, private bars and more! Note: VIP tickets are very limited, so book fast to make sure you don't miss out. You can upgrade your package via manage booking.

What's included:

  • Access to VIP area overlooking the Main Stage
  • Private VIP bar at Main Stage
  • Priority queue to Main Stage and The Boxx
  • Access to VIP area at Apres (first come first serve)
  • Access to private toilets at Apres
  • 1 x free drink voucher to be used at VIP Bars
  • 1 x glass of prosecco on first 150 customers into the VIP area on Main Stage nights
  • 10% discount on Snowboxx merchandise when your wristband is shown

When will my ticket arrive?

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E-tickets will be sent to all customers via email the week before the event and will then be available to download via Manage Booking. Physical wristbands are to be collected in person at the event and won’t be sent to any address. You can collect your wristband with your booking ID and photographic ID - we recommend keeping the confirmation email handy for this.

Do you have options for smaller groups (2PAX?)

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We have some options for smaller groups, though they are more limited. For a wider range of accommodations, we recommend joining a larger group. You can always reach out to the Facebook group, see here for options of joining others. For any other questions you may have, please contact our customer service team.

Can I book for my whole group? Is there a limit on the amount of people you can book for?

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​You can book for up to 16 people at a time. If your booking is for more than 16, you will need to make multiple bookings.

Where do I collect my wristband?

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Wristbands will be available to collect from the Arrivals centre on check-in day or from the Help Desk & Box Office during opening hours. These will be sent out in advance of the events.

Can I change the name on my booking?

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Yes, all bookings will require the name of each person. These will be checked against proof of ID on collection. The timeline and charges on name changes are as follows -

  • Between 1st April 2025 - 29th January 2026 - £0
  • Between 30th January - 8th March 2026 - £55
  • 9th March 2026 - Name changes closed

I'm a local, can I book a Snowboxx wristband and pass without accommodation?

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Wristband-only tickets may be available nearer to the event date, if this is possible, we will announce this closer to the time. You can also book a lift pass for the week of the event through us, which is a much better price than buying directly.

I've made a mistake when entering the group's personal information, how can this be fixed?

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If you've booked and have a typo on a name, you need to contact our customer service to update this free of charge. Full name changes can be made if in line with the terms in the above section. If you have booked flights and require any changes to a name, you must do this with your airline directly picking up any fees that may apply.

Can I add extras to my booking at a later date?

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Yes, you will be able to log in and add extras to your booking up until 1 month before the show.

Payment Plans

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How does the deposit scheme work?

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You can reserve your spot at the current price with a small deposit. The remaining balance can be paid at a later time.

The payment deadline will be determined by the time of the year you book your tickets:

Your payment deadline can be found both on our booking site (during the booking process), on your booking confirmation once the booking is completed as well in the Snowboxx terms & conditions. We will also send you a reminder to give you enough time to finalise any payments. Please add our address to your contact list to ensure you receive your reminder: info@snowboxx.com

How can I pay my final balance?

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Payments are made via the ‘manage booking’ portal. This can be accessed here or through your booking confirmation email, or via the link on the footer of our website. To log in you will need your booking ID which can be found on your confirmation email and the email address you used to book your tickets. Each member of the group can log in and make payments using separate cards.

Each individual can choose between two payment options:

Pay the remainder in one lump sum at any time before the payment deadline.

OR

Pay a set amount towards your balance, in this way you could effectively split the remaining balance across several paydays etc.

What happens if I miss my payment?

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If you are concerned about the inability to pay your balance by the final balance date, please let us know as soon as possible so we can look into extending the payment terms to facilitate settling the balance. Please be aware any new payment plans will be agreed with our team and they preserve the right to change the dates when necessary.

If you miss your final balance payment, you will be charged a £50 penalty fee and will be given 7 days to settle your balance. Failure to do so will result in the cancellation of your booking.

Can I add extras to my booking after the payment deadline?

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Yes, you will be able to add extras to your booking after the payment deadline but they will need to be paid immediately in order to add to your booking. All adding of extras is also subject to availability.

Will I need to pay a security deposit for the accommodation?

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As with any other holiday accommodation, your hotel may require you to pay a security deposit upon arrival. Ideally this needs to be paid by the lead passenger on the booking. This amount will be refunded on the grounds that your accommodation is left just as found, and that includes leaving the accommodation clean and tidy. Bin will need to be emptied to also avoid fines.

The average deposit is between €150-€300pp but for higher standard accommodations it could be up to €3000 in total. If in doubt please check your booking confirmation. Deposits are held on a credit card for the duration of the festival, then released. Debit cards or cash will not be accepted.

Depending on the apartment, you will either pay this at check in, or you will be sent a payment link in advance. Keys will not be given to customers until this deposit has been paid.

Resort Information

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What does it mean that Avoriaz is a ski in / ski out resort?

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Avoriaz is snow-covered and completely car-free! This means you can ski in and out of your apartment through the traffic-free streets to catch any of the multiple nearby lifts, take a horse and sleigh to a nearby restaurant or walk among the picturesque lines of Christmas trees and fairy lights.

What are the snow conditions like in Avoriaz in March?

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Portes du Soleil is a genuine powder reserve in the Alps. Avoriaz is the highest resort in the area, which means quality snow is guaranteed throughout the season! Historically, March is an excellent month in Avoriaz… skis at the ready!

How much will food and drink cost at the festival?

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Drink prices start from around €6 lager/beer pint - €9 spirit & mixer. Food can be purchased in supermarkets and restaurants. Pricing starts from around €9. Costs may vary from bar to restaurant.

Where can we eat at the festival?

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There are many restaurants in the resort to choose from. We highly recommend booking in advance as they get very busy during the event week. You can browse the restaurants in the resort and book here.

Besides the skiing the and the music events, what else is available?

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The Snowboxx week is jam-packed with fun-fuelled activities. Think epic après every day at La Folie Douce, legendary bottomless brunches, hilarious downhill races on inflatables, heated snowball fights, the unmissable skim pool, a heated indoor water park, spas and excellent food (and wine) throughout the week. There are plenty of things to do, even if you don’t ski.

What is the discount on the lift pass?

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All Snowboxx lift passes are guaranteed to be cheaper than purchasing them locally. The discount varies depending on the type of pass you are booking.

Do I have to be able to ski to stay in a different resort?

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No, you don't have to be able to ski as the Prodains lift does allow pedestrians. Please check local transport guides for further information.

Do I need to be able to ski to access the festival?

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No, you will be able to access the festival stage, venues, restaurants and bars by foot.

Cash / Card / Cashless

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Snowboxx is a fully cashless festival.

Our wristband payment system is safer and more convenient than using cash or bank cards, helping to reduce queues and give you more time for skiing, riding, and dancing.

You will be able to top up your wristband online or at dedicated top up points around the festival site. Wristbands are the only accepted form of payment at Snowboxx operated venues.

Some additional venues may accept card payments, while cash can still be used at non-Snowboxx venues and throughout the wider resort.

Cancellations

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Cancellation Policy

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In the event of a full cancellation or rescheduled date, ticket-holders will be entitled to transfer their ticket to a rescheduled show, or a full face-value refund on their wristband.

Can I cancel my booking?

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You can cancel your booking at any time. However, as with any other holiday package, cancellation fees may apply. Please ensure you read the terms and conditions and agree to them before booking a package. You can view our terms and conditions at any time here.

Generally speaking, the closer to the departure date, the higher the cancellation costs would be. If you cancel your booking before the final balance date, you would only lose the deposit. This means that if there are any external reasons preventing your group from attending that may change between now and your final balance date, you could wait to make the decision until the final balance date without incurring any further costs. If that date arrives and the situation has not changed, you can still cancel your group booking and would only lose the deposit and extras.

If you decide to cancel after the final balance date, a cancellation fee will apply. Note the cancellation fee is calculated on a sliding scale based on how close to the event the cancellation occurs. You can see this scale on the Manage Booking page, under the “change my booking tab, as well as on our terms and conditions linked above. The final balance date is detailed on the confirmation email.

If you have any concerns about your booking and are considering cancelling, please email us first at info@snowboxx.com so we can advise and help you make a decision. By cancelling your booking you are agreeing to the cancellation terms and that decision is final and cannot be reversed.

A person on our booking can't make it anymore, do we need to cancel the entire booking?

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If some of the people in the group are no longer able to attend but others still are, you have two options:

  • You can find a replacement(s) to take the place of those who cannot attend
  • You can just remove some individuals from the booking

If you would like to replace any passengers, please note that name changes are free up until 6 weeks prior to the festival. After that, there is a name change fee of £55 per person. If you would like to remove any passengers from your booking, please note the standard cancellation terms apply for those passengers - they would lose their deposit if cancelling before the final balance date, or the deposit and a cancellation fee if they cancel after the final balance date. The extras for the cancelled guest(s) would remain on the booking and the remaining passengers in the group would also have to split their share of the accommodation cost, or change to another accommodation that suits the new group size (subject to availability).

How do I replace some people on the booking?

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This is a fairly straightforward process that can be completed online via the manage booking portal. If you have booked flights, you will need to call the airline directly to change the name with them as well as picking up any fees that they might charge. Name changes can be made up to 24 hours prior to E-tickets being sent out.

Where can I find my transfer information?

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You will be sent a pre-trip email with all the important information for your trip such as transfer details a couple of weeks before you depart.

Experiences and Extra Events

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What other experiences and extra events are on offer?

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The Snowboxx week is full of surprises and much more than just skiing and après (although that part is epic too!) 

Our experiences will be announced a little later in the year.

Bottomless brunch
You can book onto our wild bottomless brunch sessions via manage booking or during the initial booking process.Brunches run from 10am-12pm with 2hrs of bottomless prosecco and mimosas, not to forget an open buffet selection of pastries, fruit, bread, yoghurts and coffee. Followed by an Alpine main dish!

How do I book the extra experiences?
You can book all the extra experiences via manage booking.

Why do I have to pay extra for these events?
These events are additional experiences that involve external suppliers and tricky logistics to bring to the Alps. The ticket price covers these extras cost and the cost of travel to and from the event. Although they require a separate ticket, these experiences are truly once-in-a-lifetime and are not to be missed!

LIFT pASS & fESTIVAL wRISTBAND 

Ticket Information

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What's included in the ticket?

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Our lift pass + festival wristband tickets include full week access to the music schedule and headline performances. Venues accessible include the main stage arena, The Boxx, après at La Folie Douce, and night clubbing at downtown venues. It also includes a lift pass of your choice. The lift passes on offer are 6, 5 or 4 day full Portes Du Soleil, or a 6 day Avoriaz only pass. Please note accommodation is not included with this type of ticket and you will have to arrange your own.Please note, these tickets are released later in the year and subject to availability, so to secure your place at Snowboxx 2026, we recommend booking our wristband and accommodation packages during earlier sales.

Where can I book my accommodation?

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We recommend checking websites such as airbnb and arbitel.fr to find accommodation. There aren't many options left in Avoriaz so be quick as these won't last long!If you are staying outside Avoriaz the only way to get to and from the festival is Les Prodains lift but note it closes at 00:30 so you won't be able to enjoy the night time programme.

Can I stay for less than the full week?

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Yes, because you will book your own accommodation, you can book for as many, or as little nights as you want! But we recommend booking the full week to make the most out of your trip!

Can I book extras and events?

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Yes, this ticket allows you to book any extras and events we have on sale. From airport transfers, to ski hire and bottomless brunches.

When will my ticket arrive?

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Customer e -tickets are traditionally sent out 24-48hrs before the start of the event. Each passenger will receive their own unique eticket, to the email account linked to their name. You will also be able to download these via Manage Booking. 

Please note: We cannot send out etickets if there is a pending balance on your booking. Only full paid’ customers will be sent their etickets.

Wristbands are to be collected in person at the event and won’t be sent to any address. You can collect your wristband with your eticket, and photographic ID - we recommend keeping the confirmation email handy for this.

We will detail where to pick up your wristband in your pre-trip information document, which you will receive a couple weeks before the event via email.

My friends are already attending Snowboxx. Can I book a wristband-only ticket and stay with them?

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No. The accommodation is sold on a per person basis, and at full capacity, meaning there are no empty spaces on any bookings. Once you have purchased your Snowboxx package, only the passengers on the booking will be allowed to stay in the room. If you are caught going beyond max capacity, the hotel will fine you and may ask you to leave the resort.

Can I book for my whole group? Is there a limit on the amount of people you can book for?

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​You can book for up to 14 people at a time. If your booking is for more than 14, you will need to make multiple bookings.

Can I change the name on my booking?

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Yes, all bookings will require the name of each person. These will be checked against proof of ID on collection. Please note that name changes are free up until 6 weeks prior to the festival. After that, there is a name change fee of £55 per person.

I've made a mistake when entering the group's personal information, how can this be fixed?

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You can update a contact number, email address or date of birth online via the manage booking portal. Simply log in, click on the eye icon by the individual's name and make your change free of charge.

If you've booked and have a typo on a name, you need to contact our customer service to update this free of charge. Full name changes, however, cost £55. If you have booked flights and require any changes to a name, you must do this with your airline directly picking up any fees that may apply.

Can I book a wristband-only ticket with the deposit scheme and pay the rest later?

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Yes, you can secure your ticket with a small deposit and split the cost across various instalments. The deposit for lift pass + festival wristband tickets is £150 per person.

Payment Plans

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How does the deposit scheme work?

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You can reserve your spot at the current price with a small deposit. The remaining balance can be paid at a later time.

The payment deadline will be determined by the time of the year you book your tickets.

Your payment deadline can be found both on our booking site (during the booking process) and on your booking confirmation once the booking is completed. We will also send you a reminder to give you enough time to finalise any payments. Please add our address to your contact list to ensure you receive your reminder: info@snowboxx.com

How can I pay my final balance?

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Payments are made via the manage booking portal. This can be accessed here or through the booking confirmation email, or via the link on the footer of our website. To log in you will need your booking ID included on your confirmation email and the email address you used to book your tickets. Each member of the group can log in and make payments using separate cards.

Each individual can choose between two payment options:

Pay the remainder in one lump sum at any time before the payment deadline

OR

Pay a set amount towards your balance, in this way you could effectively split the remaining balance across several paydays etc.

How do I pay the rest of my balance?

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Payments are made via the manage booking portal which you can access through the booking confirmation you'll receive or the link on the footer of our website. Each member of the group can log in and make payments using separate cards.

What happens if I miss my payment?

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If you are concerned about the inability to pay your balance by the final balance date, please let us know as soon as possible so we can look into extending the payment terms to facilitate settling the balance. If you miss your final balance payment, you will be charged a £50 penalty fee and will be given 7 days to settle your balance. Failure to do so will result in the cancellation of your booking.

Can I add extras to my booking after the payment deadline?

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Yes, you will be able to add extras to your booking after the payment deadline.  

Do you need help with your booking?

You can contact us between the hours of 9am and 5:30pm Monday - Thursday and 9am - 4pm on Fridays. Please be sure to include your booking ID when getting in contact with us.
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