Snowboxx is an unforgettable experience, combining top skiing, world class performances at unique locations, a jam-packed schedule of side activities and a stay at one of the best ski resorts in the world. A ski trip, a music festival and a holiday combined into an incredible package!
We have put together these FAQs, however if you need a hand with your booking or want to find out more about the event, feel free to reach us via email. We are always happy to hear from you!
WHERE IS SNOWBOXX?
Snowboxx takes place in the ski resort of Avoriaz, a top-tier ski destination in the French Alps. Avoriaz is the highest resort of Les Portes du Soleil, the largest ski area in the world, which spreads over France and Switzerland. There are plenty of pistes and parks for all levels, and loads of off-piste entertainment too! The nearest airport is Geneva, Switzerland.
WHAT ARE THE DATES OF THE FESTIVAL?
Snowboxx 2024 will be held from Saturday 16th to Saturday 23rd of March.
WHAT IS THE FESTIVAL PROGRAM LIKE?
During the day you can enjoy the endless pistes of Portes Du Soleil, the world’s largest ski area, or start the day with one of our legendary bottomless brunches. Every day from midday we host epic après sessions at La Folie Douce until late. Once you are done with the shred you can, literally, ski into this party.
On Sunday, Tuesday and Thursday evening, world class headliners take over our main stage, a massive open air arena right by the slopes. Music at the main stage finishes at 23:00 so you can enjoy incredible performances at this unique location and still make it to the first lift in the morning.
WHAT IS THE AGE LIMIT FOR THE FESTIVAL?
Snowboxx is for adults only. Families may attend and enjoy the skiing and boarding elements, but all festival-related events are 18+.
WHERE CAN I VIEW THE LINE-UP / SET TIMES?
Line up will be announced in two tiers between September and November. Set times will be available via the Snowboxx app closer to the event.
WHERE CAN I FIND FRIENDS TO GO WITH?
We can recommend that you perhaps link up with other Snowboxx guests who are attending on their own or in smaller groups. You can find our Shared Trips Facebook page here to find other like-minded guests to attend with.
WHAT SAFETY MEASURES WILL BE IN PLACE AT THE EVENT?
We are working closely with the resort and the local authorities to ensure we can deliver a safe and enjoyable event. Rest assured that all of the procedures we will put in place have been planned with our team of Health and Safety experts to ensure that we can effectively operate a safe experience for all. We are continuously monitoring the UK and French Government's guidelines, and we will follow the Foreign Commonwealth Office's advice on travel.
WHAT'S INCLUDED IN THE TICKET?
Our ready-to-book packages are the best way to get your group holiday sorted.
Standard package: Festival wristband + accommodation
The price per person will vary depending on the size of your group and your choice of accommodation. Prices started at £279 per person for a 7-day stay - that includes accommodation and a festival wristband!
CAN I STAY FOR LESS THAN THE FULL WEEK?
Yes, the minimum stay is 4 days (3 nights). However, we recommend staying for the full week to make the most out of the experience! Note: not all the apartments are available to book for less than a week so you may see fewer options if your selected dates are not the full week.
WE ARE A LARGE GROUP, HOW CAN WE BOOK?
Large groups may need to book more than one apartment. You can have a maximum of 12 people in 1 apartment (subject to availability). Check this by entering the number of people that you will attend with on our booking page then all of the available options will be displayed in the next step.
DO YOU OFFER ANY GROUP DISCOUNTS?
If you are booking for a large group of 10 or more people, you may be entitled to a special discount. You can inquire about this upon booking by contacting email@example.com or via our live chat service on the booking site.
CAN I ADD SOMEONE TO MY BOOKING?
Yes, you can do that via ‘manage booking’. The booking balance will be adjusted automatically. If you have any questions about this feel free to contact our customer service team.
WHAT DO I GET WITH VIP ACCESS?
The Snowboxx VIP upgrade adds that extra touch to the experience. Priority queues,
viewing platforms over stages, private bars and more! Note: VIP tickets are very limited, so book fast to make sure you don't miss out. You can upgrade your package via manage booking.
Access to VIP area overlooking the Main Stage with a private bar
Access to VIP Toilets at Après
Private VIP bars at Main Stage and Après
Priority queue to Main Stage & The Boxx
Welcome drink to be redeemed at a VIP Bar
WHEN WILL MY TICKET ARRIVE?
E-tickets will be sent to all customers via email the week before the event. At the same time you will also then be able to download them via Manage Booking.
Physical wristbands are to be collected in person at the event and won’t be sent to any address. You can collect your wristband with your booking ID and photographic ID - we recommend keeping the confirmation email handy for this.
CAN I BOOK FOR MY WHOLE GROUP? IS THERE A LIMIT ON THE AMOUNT OF PEOPLE YOU CAN BOOK FOR?
You can book for up to 14 people per booking. If your booking is for more than 14 people, you will need to make multiple bookings.
WHERE DO I COLLECT MY WRISTBAND?
Wristbands will be able to be collected from the Arrivals centre on check-in day or from the Info Point & Box Office during opening hours. These will be sent out in advance of the events.
CAN I CHANGE THE NAME ON A BOOKING?
Yes, all bookings will require the name of each person. These will be checked against proof of ID on collection. If you need to change a name we can process this for a £25 admin fee.
The cut off for discount name changes is 1 month before the start of the event. From this point you can request a name change but it is the discretion of Mainstage if it is possible. The fee is £50 if the name change is accepted.
I’M A LOCAL, CAN I BOOK A SNOWBOXX WRISTBAND AND LIFT PASS WITHOUT ACCOMMODATION?
Wristband-only tickets may be available nearer to the event date. If this is possible, we will announce this closer to the time. You can also book a lift pass for the week of the event through us, which is a much better price than buying directly.
I'VE MADE A MISTAKE WHEN ENTERING THE GROUP'S PERSONAL INFORMATION, HOW CAN THIS BE FIXED?
You can update a contact number, email address or date of birth online via the manage booking portal. Simply log in, click on the eye icon by the individual's name and make your change free of charge.
If you've booked and have a typo on a name, you need to contact our customer service to update this free of charge. Full name changes, however, cost £25. If you have booked flights and require any changes to a name, you must do this with your airline directly picking up any fees that may apply.
CAN I ADD EXTRAS TO MY BOOKING AT A LATER DATE?
Yes, you will be able to log in and add extras to your booking. Although please note that all extras are 5% cheaper if purchased at the point of sale.
HOW DOES THE DEPOSIT SCHEME WORK?
You can reserve your spot at the current price with a small deposit. The remaining balance can be paid at a later time.
The payment deadline will be determined by the time of the year you book your tickets:
If you booked in April
50% of your balance must be paid by 30th June
100% of your balance must be paid by 1st September
Your payment deadline can be found both on our booking site (during the booking process), on your booking confirmation once the booking is completed as well in the Snowboxx terms & conditions. We will also send you a reminder to give you enough time to finalise any payments. Please add our address to your contact list to ensure you receive your reminder: firstname.lastname@example.org
WHAT IS A TIER?
In most cases, festivals and events generally launch tickets at different tiers - It is the same with Snowboxx. The earlier you buy a ticket, the cheaper it is. Then once one tier sells out, we move up to the next tier at a slightly higher price.
Each tier also has a different payment deadline - meaning all customers have several paydays to settle their final balance. These deadlines can be found both on our booking site (during the booking process), and on your booking confirmation once the booking is completed as well in the Snowboxx terms & conditions. We will also send you a reminder to give you enough time to finalise any payments.
Please add our address to your contact list to ensure you receive your reminder: email@example.com
We hope this helps explain our pricing tiers a little more. Remember, the earlier you book, the more you'll save!
HOW CAN I PAY MY FINAL BALANCE?
Payments are made via the manage booking portal. This can be accessed here or through the booking confirmation email, or via the link on the footer of our website. To log in you will need your booking ID included on your confirmation email and the email address you used to book your tickets. Each member of the group can log in and make payments using separate cards.
Each individual can choose between two payment options:
Pay the remainder in one lump sum at any time before the payment deadline
Pay a set amount towards your balance, in this way you could effectively split the remaining balance across several paydays etc.
WHAT HAPPENS IF I MISS MY PAYMENT?
If you are concerned about the inability to pay your balance by the final balance date, please let us know as soon as possible so we can look into extending the payment terms to facilitate settling the balance.
If you miss your final balance payment, you will be charged a £50 penalty fee and will be given 7 days to settle your balance. Failure to do so will result in the cancellation of your booking.
CAN I ADD EXTRAS TO MY BOOKING AFTER THE PAYMENT DEADLINE?
Yes, you will be able to add extras to your booking after the payment deadline.
WHAT DOES IT MEAN THAT AVORIAZ IS A SKI IN / SKI OUT RESORT?
Avoriaz is snow-covered and completely car-free! This means you can ski in and out of your apartment through the trafﬁc-free streets to catch any of the multiple nearby lifts, take a horse and sleigh to a nearby restaurant or walk among the picturesque lines of Christmas trees and fairy lights.
WHAT ARE THE SNOW CONDITIONS LIKE IN AVORIAZ IN MARCH?
Portes du Soleil is a genuine powder reserve in the Alps. Avoriaz is the highest resort in the area, which means quality snow is guaranteed throughout the season! Historically, March is an excellent month in Avoriaz… skis at the ready!
HOW MUCH WILL FOOD AND DRINK COST AT THE FESTIVAL?
Drink prices start from around €6 lager/beer pint - €9 spirit & mixer. Food can be purchased in supermarkets and restaurants. Pricing starts from around €9. Costs may vary from bar to restaurant.
WHERE CAN WE EAT AT THE FESTIVAL?
There are many restaurants in resort to choose from. We highly recommend booking in advance as they get very busy during the event week. You can browse the restaurants in resort and book here.
BESIDES THE SKIING AND THE MUSIC EVENTS, WHAT ELSE IS AVAILABLE?
The Snowboxx week is jam-packed with fun-fuelled activities. Think epic après every day at La Folie Douce, legendary bottomless brunches, hilarious downhill races on inflatables, heated snowball fights, the unmissable skim pool, a heated indoor water park, spas and excellent food (and wine) throughout the week. There are plenty of things to do, even if you don’t ski.
WHAT IS THE DISCOUNT ON THE LIFT PASS?
All Snowboxx lift passes are guaranteed to be cheaper than purchasing them locally. The discount varies depending on the type of pass you are booking.
DO I HAVE TO BE ABLE TO SKI TO STAY IN A DIFFERENT RESORT?
No, you don't have to be able to ski as the Prodains lift does allow pedestrians. Please check local transport guides for further information.
WHAT OTHER EXPERIENCES AND EXTRA EVENTS ARE ON OFFER?
The Snowboxx week is full of surprises and much more than just skiing and après (although that part is epic too!) More details and experiences to be announced!
You can book onto our wild bottomless brunch sessions via manage booking or during the initial booking process.
Brunches run from 10am-12pm with 2hrs of bottomless prosecco and mimosas, not to forget a an open buffet selection of pastries, fruit, bread, yoghurts and coffee. Followed by an Alpine main dish!
HOW DO I BOOK THE EXTRA EXPERIENCES?
You can book all the extra experiences on the Extras tab via manage booking.
WHY DO I HAVE TO PAY EXTRA FOR THESE EVENTS?
These events are additional experiences that involve external suppliers and tricky logistics to bring to the Alps. The ticket price covers these extras cost and the cost of travel to and from the event. Although they require a separate ticket, these experiences are truly once-in-a-lifetime and are not to be missed!
ARE FLIGHTS INCLUDED IN MY PACKAGE?
Flights are no longer sold on our site. You need to make a booking directly with the airline of your choice. The great news is we will have transfers that you can book with us via manage booking. Your flight details can be added via ‘manage booking’ at any stage before the event.
WHAT IS THE CLOSEST AIRPORT?
Geneva airport is the closest airport to Snowboxx. From there, a transfer is needed to take you to Avoriaz.
DO YOU PROVIDE TRANSFERS?
Yes, you can add transfers via manage booking, remember to add your flight details.
We offer two types of transfers:
Standard: Coach from Geneva airport to Avoriaz arrivals centre, about 3h journey. These are operated on Saturday 16th and Saturday 23rd.
Speedy: Minivan from Geneva airport to Avoriaz arrivals centre, about 2h journey. . These are the only transfers available if you are travelling on different dates to the 16th and 23rd.
Head to the arrivals hall of Geneva Airport to collect your transfer pass from one of the Snowboxx reps and hop on the next bus to Avoriaz.
Coaches leave the airport approx every 30 minutes between 9:00 and 22:30. Please ensure your flight lands before 22:30 to ensure you make our last coach. If you are landing after 22:30 you will still be able to use our Speedy Transfers.
You will be sent a text the day before your departure with a specified time that you’ll have to depart from the Avoriaz arrivals centre. This is traditionally between 5-6hrs before your flight. Our local team will be on hand to direct you to the correct coach.
Depending on demand, coaches leave Avoriaz approx every 30-60 minutes between 01:30 and 16:30. Please ensure your flight departs after 07:30 to guarantee you’ll make your flight.
If you haven’t booked your transfers yet, you can do so via the manage booking page. Further details on the various transfers can also be found there.
I HAVE BOOKED MY OWN TRANSFERS, WHAT IS THE ADDRESS OF MY ACCOMMODATION?
Avoriaz is a car-free resort. It is not possible to drop you straight to your door. Transfers will drop you at the Avoriaz arrivals centre or at the bottom of the Prodains lift. However, if you are booked to stay in L’Amara and have a smaller transfer vehicle such as a minibus, you can be dropped at the building.
Address: 462 Route De L'Accueil 74110 Morzine, France Coordinates: 46.193928, 6.770145
WHERE CAN I FIND MY TRANSFER INFORMATION?
You will be sent a pre-trip email with all the important information for your trip such as transfer details a couple of weeks before you depart.
ARE THERE TAXIS IN AVORIAZ?
The resort is completely pedestrianised, meaning that all transport will drop you at the resort arrivals centre. You may then want to get a snowcat or a horse & cart to travel across the site.
If you fancy a ride on a horse & cart you can book them there directly - usually for around €10-€20 depending on your destination. You can do this by calling the resort arrival centre directly on; +33 (0) 450 740 155. The resort does not take advance bookings, simply call when you’re outside and ready to leave.
CAN I TRAVEL FROM MORZINE?
Morzine travel will need to be booked independently to take you to and from Avoriaz. Morzine is approximately a 30-minute drive.
Alternatively, during the festival the prodains opening hours will be extended to run until 00:30 each night.
In the event of a full cancellation or rescheduled date, ticket-holders will be entitled to transfer their ticket to a rescheduled show, or a full face-value refund on their wristband.
CAN I CANCEL MY BOOKING?
You can cancel your booking at any time. However, as with any other holiday package, cancellation fees may apply. Please ensure you read the terms and conditions and agree to them before booking a package. You can view our terms and conditions at any time here.
Generally speaking, the closer to the departure date, the higher the cancellation costs would be. If you cancel your booking before the final balance date, you would only lose the deposit and extras. This means that if there are any external reasons preventing your group from attending that may change between now and your final balance date, you could wait to make the decision until the final balance date without incurring any further costs. If that date arrives and the situation has not changed, you can still cancel your group booking and would only lose the deposit and extras.
If you decide to cancel after the final balance date, a cancellation fee will apply. Note the cancellation fee is calculated on a sliding scale based on how close to the event the cancellation occurs. You can see this scale on the Manage Booking page, under the change my booking tab, as well as on our terms and conditions linked above. The final balance date is detailed on the confirmation email.
If you have any concerns about your 2024 booking and are considering cancelling, please email us first at firstname.lastname@example.org so we can advise and help you make a decision. By cancelling your booking you are agreeing to the cancellation terms and that decision is final and cannot be reversed.
A PERSON ON OUR BOOKING CAN’T MAKE IT ANYMORE, DO WE NEED TO CANCEL THE ENTIRE BOOKING?
If some of the people in the group are no longer able to attend but others still are, you have two options:
1. You can find a replacement(s) to take the place of those who cannot attend
2. You can just remove some individuals from the booking.
If you would like to replace any passengers, please note there is a name change fee of £25 per person. If you would like to remove any passengers from your booking, please note the standard cancellation terms apply for those passengers - they would lose their deposit if cancelling before the final balance date, or the deposit and a cancellation fee if they cancel after the final balance date. The extras for the cancelled guest(s) would remain on the booking and the remaining passengers in the group would also have to split their share of the accommodation cost, or change to another accommodation that suits the new group size (subject to availability).
HOW DO I REPLACE SOME PEOPLE ON THE BOOKING?
This is a fairly straightforward process that can be completed online via the manage booking portal. If you have booked flights, you will need to call the airline directly to change the name with them as well as picking up any fees that they might charge. Name changes can be made up to 30 days prior to the event as the information must be given to the accommodation providers well in advance.
WHAT HAPPENS IF THE TRIP IS CANCELLED DUE TO CORONAVIRUS?
In the event of a full cancellation or rescheduled date, ticket-holders will be entitled to transfer their ticket to a rescheduled show, or a full face-value refund on their package so you can rest assured we will look after you.
Check this step by step guide or reach out to our friendly customer service team.
You can contact us between the hours of 9am and 5:30pm Monday - Thursday and 9am - 4pm on Fridays. Please be sure to include your booking ID when getting in contact with us.