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Snowboxx is an unforgettable experience, combining top skiing, world class performances at unique locations, a jam-packed schedule of side activities and a stay at one of the best ski resorts in the world. A ski trip, a music festival and a holiday combined into an incredible package!

We have put together these FAQs, however if you need a hand with your booking or want to find out more about the event, feel free to reach us via email, phone or live chat. We are always happy to hear from you!

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WHERE IS SNOWBOXX?

Snowboxx takes place in the ski resort of Avoriaz, a top tier ski destination in the French Alps. Avoriaz is the highest resort of Les Portes du Soleil, the largest ski area in the world that spreads over France and Switzerland. There are plenty of pistes and parks for all levels, and loads of off piste entertainment too! The nearest airport is Geneva, Switzerland.

WHAT ARE THE DATES OF THE FESTIVAL?

Snowboxx 2022 will be held from Saturday 19th to Saturday 26th of March.

WHAT’S INCLUDED IN THE TICKET?

Our ready-to-book packages are the best way to get your group holiday sorted. 

  • Standard package: Festival wristband + accommodation

The price per person will vary depending on the size of your group and your choice of accommodation. Prices started at £249 per person for a 7-day stay - that includes accommodation and festival wristband!

 

WHAT IS THE FESTIVAL PROGRAM LIKE?

During the day you can enjoy the endless pistes of Portes Du Soleil, the world’s largest ski area, or start the day with one of our legendary bottomless brunches. Every day from midday we host epic après sessions at La Folie Douce until late. Once you are done with the shred you can, literally, ski into this party.

On Sunday, Tuesday and Thursday evening, world class headliners take over our main stage, a massive open air arena right by the slopes. Music at the main stage finishes at 23:00 so you can enjoy incredible performances at this unique location and still make it to the first lift in the morning

HOW DOES THE DEPOSIT SCHEME WORK?

You can reserve your spot at the current price with a small deposit. The remaining balance can be paid at anytime before the final balance date.

Your final balance date can be found both on our booking site (during the booking process) and on your booking confirmation once the booking is completed. We will also send you a reminder to give you enough time to finalise any payments. Please add our address to your contact list to ensure you receive your reminder

 

WHAT DOES IT MEAN THAT AVORIAZ IS A SKI IN / SKI OUT RESORT?

Avoriaz is snow covered and completely car free! This means you can ski in and out of your apartment through the traffic-free streets to catch any of the multiple nearby lifts, take a horse and sleigh to a nearby restaurant or walk among the picturesque lines of Christmas trees and fairy lights.

WHAT ARE THE SNOW CONDITIONS LIKE IN AVORIAZ IN MARCH?

Portes du Soleil is a genuine powder reserve in the Alps. Avoriaz is the highest resort in the area, which means quality snow is guaranteed throughout the season! Historically, March is an excellent month in Avoriaz… skis at the ready!

HOW MUCH WILL FOOD AND DRINK COST AT THE FESTIVAL?
Drink prices start from around €6 Lager / beer pint -  €9 Spirit & Mixer. Food can be purchased in supermarkets and restaurants. Pricing starts from around €9. Costs may vary from bar/restaurant.

BESIDES THE SKIING AND THE MUSIC EVENTS, WHAT ELSE IS AVAILABLE?

The Snowboxx week is jam-packed with fun-fuelled activities. Think epic après every day at La Folie Douce, legendary bottomless brunches, hilarious downhill races on inflatables, heated snowball fights, the unmissable skim pool, a heated indoor water park, spas and excellent food (and wine) throughout the week. There are plenty of things to do, even if you don’t ski.

WHERE CAN I VIEW THE LINE-UP / SET TIMES?

Line up will be announced in two tiers between September and November. Set times will be available via the Snowboxx app closer to the event.

HOW CAN I APPLY TO DJ AT THE EVENT?

Please email us at info@snowboxx.com and your request will be sent to the relevant department. Please note that due to a high volume of requests, we can only get back to those who we would like to hear more from.

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ARE FLIGHTS INCLUDED IN MY PACKAGE?

Flights will no longer be sold on our site. You need to make a booking directly with the airline of your choice. The great news is, we will have transfers that you can book with us via manage booking. Your flight details can be added via manage booking at any stage before the event.

WHAT IS THE CLOSEST AIRPORT?

Geneva airport is the closest airport to Snowboxx. From there, a transfer is needed to take you to Avoriaz.

DO YOU PROVIDE TRANSFERS?

You can add transfers manually, just remember to add your flight details via manage booking.

We offer two types of transfers:

  • Standard: Coach from Geneva airport to Avoriaz arrivals centre, about 3h journey

  • Speedy: Minivan from Geneva airport to Avoriaz arrivals centre, about 2h journey

I HAVE BOOKED MY OWN TRANSFERS, WHAT IS THE ADDRESS OF MY ACCOMMODATION?

Avoriaz is a car free resort. It is not possible to drop you straight to your door. Transfers will drop you at the Avoriaz arrivals centre or at the bottom of the Prodains lift. However, if you are booked to stay in L’Amara and have a smaller transfer vehicle such as a minibus, you can be dropped at the building.

Address: 462 Route De L'Accueil 74110 Morzine, France Coordinates: 46.193928, 6.770145

WHERE CAN I FIND MY TRANSFER INFORMATION?

You will be sent a pre-trip email with all the important information for your trip such as transfer details a couple of weeks before you depart.

ARE THERE TAXIS IN AVORIAZ?

You will be sent a pre-trip email with all the important information for your trip such as transfer details a couple of weeks before you depart.

CAN I TRAVEL FROM MORZINE?

Morzine travel will need to be booked independently to take you to and from Avoriaz. Morzine is approximately a 30 minute drive.

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WHAT IS THE AGE LIMIT FOR THE FESTIVAL?

Snowboxx is for adults only. Families may attend and enjoy the skiing and boarding elements, but all festival related events are 18+

CAN I BOOK FOR SHORTER THAN THE FULL WEEK?

Yes, the minimum stay is 3 days (2 nights). However, we recommend staying the full week to make the most out of the experience! Note not all the apartments are available to book for less than a week so you may see less options if your selected dates are not the full week.

WE ARE A LARGE GROUP, HOW CAN WE BOOK?

Large groups may need to book more than one apartment. You can have a maximum of 12 people in 1 apartment (subject to availability). Check this by entering the number of people that you will attend with on our booking page then all of the available options will be displayed in the next step.

DO YOU OFFER ANY GROUP DISCOUNTS?

If you are booking for a large group of 9 or more people, you may be entitled to a special discount. You can inquire about this upon booking by contacting info@snowboxx.com or via our live chat service on the booking site.

CAN I ADD SOMEONE TO MY BOOKING?

Yes you can do that via manage booking. The booking balance will be adjusted automatically. If you have any questions about this feel free to contact our customer service team.

WHAT DO I GET WITH VIP ACCESS?

The Snowboxx VIP upgrade adds that extra touch to the experience. Priority queues, raised viewing platforms over stages, private bars and more! Note VIP tickets are very limited, so book fast to make sure you don't miss out. You can upgrade your package via manage booking.

What's included:

  • Access to raised VIP area overlooking the Main Stage with private bar

  • Access to VIP Bar and Toilets at Apres

  • Private VIP bars at Main Stage and Apres

  • Priority queue to Main Stage

  • 1 x free drink voucher to be used at VIP Bars

WHEN WILL MY TICKET ARRIVE?

Wristbands are to be collected in person at the event and won’t be sent to any address. You can collect your wristband with your booking ID and photographic ID - we recommend to keep the confirmation email handy for this.

We will detail where you will pick up your wristband from in your pre-trip information document that you receive a few weeks before the event via email

I’M A LOCAL, CAN I BOOK A SNOWBOXX WRISTBAND AND LIFT PASS WITHOUT ACCOMMODATION?

Ticket only sales will be available nearer to the event date. You can also book a lift pass for the week of the event through us, which is a much better price than buying directly.

I'VE MADE A MISTAKE WHEN ENTERING THE GROUP'S PERSONAL INFORMATION, HOW CAN THIS BE FIXED?

You can update a contact number, email address or date of birth online via the manage booking portal. Simply log in, click on the eye icon by the individual's name and make your change free of charge.

If you've booked without flights and have a typo on a name, you need to contact our customer service to update this free of charge. Full name changes, however, cost £20. If you have booked flights and require any changes to a name, you must do this with your airline directly picking up any fees that may apply.

 

WHERE CAN I FIND FRIENDS TO GO WITH?

We can recommend that you perhaps link up with other Snowboxx guests who are attending on their own or in smaller groups. You can find our Shared Trips Facebook page here to find other like-minded guests to attend with. 

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HOW DOES THE DEPOSIT SCHEME WORK?

You can reserve your spot at the current price with a small deposit. The remaining balance can be paid at a later time.

 

The payment deadline will be determined by the time of the year you book your tickets:

• 1st December if you book between launch and August 31st
• 5th January if you book between September 1st and 10th November
• 1st February if you book between 11th November and 1st Jan
• Bookings made after Jan 1st will have to be paid at the point of sale.

Your payment deadline can be found both on our booking site (during the booking process) and on your booking confirmation once the booking is completed. We will also send you a reminder to give you enough time to finalise any payments. Please add our address to your contact list to ensure you receive your reminder: info@snowboxx.com

 

HOW CAN I PAY MY FINAL BALANCE?

Payments are made via the manage booking portal. This can be accessed through the booking confirmation email, or via link on the footer of our website. To log in you will need your booking ID included on your confirmation email and the email address you used to book your tickets. Each member of the group can login and make payments using separate cards.

Each individual can choose between two payment options:

Pay the remainder in one lump sum at any time before the payment deadline

OR
Pay the remainder by splitting your payment across monthly instalments with Vyne 

Please note that if you select to split your payment across instalments, we will not take any payments automatically from your account. You will have to log in to the manage booking portal to pay the monthly instalments. We will send you a reminder one week before - please add our address to your contact list to ensure you receive your reminder info@snowboxx.com

IF I PAY WITH VYNE HOW MANY INSTALMENTS CAN I SPLIT MY BALANCE ACROSS?

The number of instalments will depend on when you decide to pay. 

Eg. If your payment deadline is January 1st you will be able to split the remainder across 3 equal monthly instalments:

 

December 1st
January 1st
February 1st


The amount and dates of the instalments available will be displayed on the manage booking page. Note the payments won’t be taken automatically and that you will have to log in to the manage booking portal to make the payments.


CAN I STILL PAY WITH VYNE IF SOME INSTALMENTS FALL AFTER THE PAYMENT DEADLINE?
Yes, if you decide to pay with Vyne, only the first instalment will have to be paid before the payment deadline. 

DO I NEED TO PAY ON THE EXACT DATE THE VYNE INSTALMENTS ARE DUE?

No, you can log in to the manage booking portal and pay the Vyne instalments at any time before the due date.

WHAT HAPPENS IF I MISS MY PAYMENT?

If you are concerned about the inability to pay your balance by the final balance date, please let us know as soon as possible so we can look into extending the payment terms to facilitate settling the balance.

If you miss your final balance payment, you will be charged a £50 penalty fee and will be given 7 days to settle your balance. Failure to do so will result in the cancellation of your booking.

If you miss a Vyne instalment, you will be given 7 days to settle your balance. Failure to do so will result in the cancellation of your booking.


CAN I ADD EXTRAS TO MY BOOKING AFTER THE PAYMENT DEADLINE?

Yes, you will be able to add extras to your booking after the payment deadline. 
 

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DO I NEED TO BUY THE FULL WEEK WRISTBAND IF I'M ONLY COMING FOR A FEW DAYS?


Yes, due to high demand it is very unlikely that we will release day tickets this year so booking the full week wristband will be the only way to attend Snowboxx this year.

CAN I BOOK A WRISTBAND ONLY TICKET WITH THE £50 DEPOSIT AND PAY THE REST LATER?

No, the deposit system only applies to accommodation and wristband packages and these are now sold out.

CAN I ADD EXTRAS TO MY BOOKING AT A LATER DATE?

Yes, you will be able to login and add extras to your booking.

 

CAN I BUY TRANSFERS?

No, transfers are only available to those booking accommodation and wristband packages.

WHAT IS THE DISCOUNT ON THE LIFT PASS?

All Snowboxx lift passes are guaranteed to be cheaper than purchasing them locally. The discount varies depending on the type of pass you are booking but the price is roughly £20 cheaper.

DO I HAVE TO BE ABLE TO SKI TO STAY IN A DIFFERENT RESORT?

No, you don't have to be able to ski as the Prodains lift does allow pedestrians. Please check local transport guides for further information.

MY FRIENDS ARE ALREADY ATTENDING SNOWBOXX. CAN I BOOK A WRISTBAND ONLY TICKET AND STAY WITH THEM?

No. The accommodation is sold on a per person basis, and at full capacity, meaning there are no empty spaces on any bookings. Once you have purchased your Snowboxx package, only the passengers on the booking will be allowed to stay in the room. 

If you are caught going beyond max capacity, the hotel will fine you and may ask you to leave the resort. 

CAN I BUY WRISTBANDS FOR MY WHOLE GROUP? IS THERE A LIMIT ON THE AMOUNT OF WRISTBANDS YOU CAN GET?

You can buy up to 14 wristbands per booking. If you require more than 14, you will need to make multiple bookings. 

WHERE DO I COLLECT MY WRISTBAND?

Wristbands will be able to be collected from the Arrivals centre on check in day or from the Info Point & Box Office during opening hours. These will be sent out in advance of the events.

CAN I CHANGE THE NAME ON MY WRISTBAND?


Yes, all wristband purchases will require the name of each person. These will be checked against proof of ID on collection. Please note Ticket only purchases are non refundable, but if you need to change a name we can process this for a £20 admin fee.

CANCELLATION POLICY

In the event of a full cancellation or rescheduled date, ticket-holders will be entitled to transfer their ticket to a rescheduled show, or a full face value refund on their wristband.
 

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CAN I CANCEL MY BOOKING?

You can cancel your booking at any time. However, as with any other holiday package, cancellation fees may apply. Please ensure you read the terms and conditions and agree to before booking a package. You can view our terms and conditions at any time here: https://bookings.snowboxx.com/terms.php

Generally speaking, the closer to the departure date, the higher the cancellation costs would be. If you cancel your booking before the final balance date, you would only lose the deposit and extras. This means that if there are any external reasons preventing your group from attending that may change between now and your final balance date, you could wait to make the decision until the final balance date without incurring any further costs. If that date arrives and the situation has not changed, you can still cancel your group booking and would only lose the deposit and extras.

If you decide to cancel after the final balance date, a cancellation fee will apply. Note the cancellation fee is calculated on a sliding scale based on how close to the event the cancellation occurs. You can see this scale on the Manage Booking page, under the “change my booking tab, as well as on our terms and conditions linked above. The final balance date is detailed on the confirmation email. 

If you have any concerns about your 2022 booking and are considering cancelling, please email us first on info@snowboxx.com so we can advise and help you make a decision. By cancelling your booking you are agreeing to the cancellation terms and that decision is final and cannot be reversed.


A PERSON ON OUR BOOKING CAN’T MAKE IT ANYMORE, DO WE NEED TO CANCEL THE ENTIRE BOOKING?
If some of the people in the group are no longer able to attend but others still are, you have two options:

1. You can find a replacement(s) to take the place of those who cannot attend 
2. You can just remove some individuals from the booking.

If you would like to replace any passengers, please note there is a name change fee of £20 per person. If you would like to remove any passengers from your booking, please note the standard cancellation terms apply for those passengers - they would lose their deposit if cancelling before the final balance date, or the deposit and a cancellation fee if they cancel after the final balance date. The extras for the cancelled guest(s) would remain on the booking and the remaining passengers in the group would also have to split their share of the accommodation cost, or change to another accommodation that suits the new group size (subject to availability).

HOW DO I REPLACE SOME PEOPLE ON THE BOOKING?

This is a fairly straightforward process that can be completed online via the manage booking portal. If you have booked flights, you will need to call the airline directly to change the name with them as well as picking up any fees that they might charge. Name changes can be made up until 3 weeks prior to the event as the information must be given to the accommodation providers well in advance.

HOW DO I PAY THE REST OF MY BALANCE?

Payments are made via the manage booking portal which you can access through the booking confirmation you'll receive or the link on the footer of our website. Each member of the group can login and make payments using separate cards.

 

WHAT HAPPENS IF I CANNOT PAY THE BALANCE BY THE FINAL BALANCE DATE?

If you are concerned about the inability to pay your balance by the final balance date, please let us know as soon as possible so we can look into extending the payment terms to facilitate settling the balance.

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WHAT HAPPENS IF THE TRIP IS CANCELLED DUE TO CORONAVIRUS?

In the event of a full cancellation or rescheduled date, ticket-holders will be entitled to transfer their ticket to a rescheduled show, or a full face value refund on their package so you can rest assured we will look after you.
 

WHAT SAFETY MEASURES WILL BE IN PLACE AT THE EVENT?

We are working closely with the resort and the local authorities to ensure we can deliver a safe and enjoyable event. It’s too early to know what the situation will be like in March 2022 but rest assured that all of the procedures we will put in place have been planned with our team of Health and Safety experts to ensure that we can effectively operate a safe experience for all. We are continuously monitoring the UK and French Government's guidelines, and we will follow the Foreign Commonwealth Office's advice on travel.

 

DO I NEED TO BE VACCINATED TO ATTEND?

The requirement to be fully vaccinated will not be dictated by Snowboxx, but we are at the discretion of the various Governing bodies involved, and what their requirements are in regards to accessing events, bars, restaurants, clubs and of course traveling to the event. 

 As stated in our T&Cs, we can only provide general information on the subject and would recommend you continue to monitor the ongoing updates provided before making a booking. If you fail to comply with the travel requirements set by the governments we won’t be able to offer you a refund and standard cancellation T&Cs apply.

We recommend regularly checking the following websites for the most up to date travel information & entry requirements:

UK Foreign Travel Advice - https://www.gov.uk/foreign-travel-advice


French Government Website - https://uk.ambafrance.org/COVID-19-rules-for-travel-between-France-and-the-UK-28918

 

As most Snowboxx customers will be passing through Geneva Airport, they will also need to comply with Swiss requirements. Swiss Embassy website - https://www.eda.admin.ch/london 


As always, our booking policy remains the same and in the event of a full cancellation or rescheduled date, ticket-holders will be entitled to either transfer their ticket to a rescheduled show, or receive a refund on their package.

Check this step by step guide or reach out to our friendly customer service team (even whilst in the process of booking using our live chat service!

You can contact us between the hours of 9am and 5:30pm Monday - Thursday and 9am - 4pm on Fridays, details are listed below

Email: info@snowboxx.com
Live chat: https://snowboxx.mainstagetravel.co.uk

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