The time has finally arrived! In less than two weeks we will be en route to our long-awaited return to the slopes! We can’t wait to spend an epic week in the Alps with all of you!! 🕺
We have created this page so you have all the information needed for the trip in one place. Yep, there is a lot here! But this info will ensure you have the best trip possible.
Please read through and if anything is unclear, drop us an email with your booking ID on firstname.lastname@example.org
Pro tip: save or bookmark this page somewhere handy so you can look back at it when needed.
Wristband only customers will receive a dedicated pre-trip information link soon.
We’re all a bit out of practice when it comes to packing, so we’ve created a list of essentials for you!
Passport: We are going abroad! Also photo ID is required to collect your wristband and lift passes, please bring a driver’s license or passport.
Appropriate clothing for skiing: jacket, trousers (salopettes), thermals, snow boots, ski socks, googles, sunglasses, gloves and helmet (if you have one).
Appropriate festival clothing: whatever you fancy for the night time shenanigans
Fancy dress: The theme this year is Retro!
Toiletries: Including sunscreen and lip balm
EU travel adapter and phone charger. A power bank is never a bad idea!
Locks for your ski/snowboard equipment. Better to be safe than sorry.
Travel Insurance - please check to make sure you have Covid-19 &
CHECK IN ONLINE
Remember to check in online and get boarding passes for all passengers for both the outbound and return leg of your flight, otherwise the airline may charge you. If you have any issues with your flight, please contact the airline directly.
All customers travelling to France must be provided the below documents. This is still required even if travelling through Switzerland or a neighbouring country.
A sworn statement (déclaration sur l’honneur) self-certifying you’re not suffering from COVID-19 symptoms and haven’t been in contact with confirmed cases in the 14 days prior to travel.
Proof of vaccination Status. See Covid info below. Customers travelling through Switzerland can use the NHS app to show proof of vaccination.
All customers must fill out the below Police Fiche form before they will be allowed to check into accommodation in Avoriaz. Save yourself some time when checking in by filling this in before you arrive. Link to form here.
Customers returning to the UK will be required to fill in a passenger locator form. This can be done within 3 days of arriving back in the UK. Please see link to form and further information here.
DOWNLOAD YOUR SNOWBOXX E-TICKET
You will receive your e-ticket in the next few days via email. It’s essential that you download and have this handy as it contains important info such as transfer times, accommodation check in location and the QR code that you will need to collect your wristbands and list passes.
If you booked ski lessons or tickets for the forest rave, igloo party or bottomless brunch / lunch you will receive separate e-tickets for those.
We highly advise that you book travel insurance that covers winter sports and Covid-19. It shouldn’t be more than £25 - £30. Google is your friend!
Make sure you check with your phone company this is enabled and that you have enough data to send FOMO pics to your friends who didn’t make it throughout the week.
A meal can cost 10-30€ and an alcoholic drink can cost 6-10€. Ensure you budget enough money over the week.
There are a few cashpoints at the resort and we encourage all customers to use their contactless cards when making payments at the event, all bars are card payment only. Consider looking at your bank's current conversion rates and getting an alternative card that’s better for spending when abroad.
Bear in mind you will have to pay a refundable security deposit upon check in - more on this below - so plan accordingly.
VACCINATION REQUIREMENTS FOR FRANCE
Please be aware these guidelines are subject to change. As stated in our T&Cs, we can only provide general information on the subject. If you fail to comply with the travel requirements set by the governments we won’t be able to offer you a refund and standard cancellation T&Cs apply. You can view the latest guidance on travel to France here and Switzerland here.
IF YOU ARE FULLY VACCINATED
France and Switzerland will accept the UK’s proof of COVID-19 recovery and vaccination record at the border. For this, your final dose or booster must have been administered double vaccinated / boosted within the past 270 days.
IF YOU ARE NOT FULLY VACCINATED
You will need to present the following documents at the border:
A completed international travel certificate to prove the reason for essential travel
A negative PCR test result taken within 72 hours or an antigen test result taken within 48 hours pre-departure
If you are unvaccinated, we strongly recommend checking all information on local government websites before travelling to France and Switzerland. Snowboxx will not be held responsible for customers being denied entry to Switzerland or France and being unable to travel to the event.
Rules requiring people to show a Covid-19 vaccine passport to access venues will be lifted in France on March 14th. Face masks will also no longer be needed indoors, with the exception of public transport.
Please note a dedicated email regarding Covid-19 policies and conditions of entry will be sent via email a few days before the event.
Now that you have prepared for an epic week in the Alps, let’s get you to the resort!
TRANSFER DEPATURE POINT
All transfers depart from Terminal 1 at Geneva Airport, if you arrive or depart from Terminal 2 you will need to make the short walk to Terminal 1.
On transfers it is a legal requirement in France to wear a face covering. Please make sure to wear a face mask during your transfer.
No alcohol is to be consumed on any transport and anyone deemed to be drunk will be refused access to any transfers. It’s a long way up the mountain so you may want to be fresh to deal with it anyway.
These are operated by Alpybus.
Transfers to Snowboxx
Look out for the Alpybus Snowboxx desk. When you come through from baggage claim, this is located to the right of the information desk.
Look for the yellow area and Alpybus staff in snowboxx hi-vis and make yourself known to a member of the team by the beginning of your transfer slot. If your flight is delayed we will attempt to put you on the next available transfer.
Transfers from Snowboxx
All standard transfers depart from the resort arrival centre (where you were dropped off). Transfer time is printed in your e-ticket, please be at the arrival centre 30 minutes before your scheduled departure, or a bit earlier if the weather is bad.
If you are departing after 11.30am you can bring your bags to the arrivals centre where Snowboxx Staff will look after them. It is your responsibility to make sure your luggage goes on your transfer coach, Snowboxx takes no liability for luggage left at the arrivals centre.
These are operated by Skiidy Gonzales.
Transfers to Snowboxx
Look out for the Skiidy Gonzales rep holding a board with your name on. When you come through from Baggage Claim they are normally toward the right side as you come out.
Alternatively you can go to the Skiidy desk located on the left of the arrivals hall near the UBS cash machines. Please make yourself known to Skiidy as soon as you have collected your bags.
Transfers from Snowboxx
Your lead passenger will receive a text message 24 hours before departure confirming your pick up time and location. Skiidy transfers depart from the arrivals centre or from the L’Amara reception for those staying there.
If you have not received your text message please contact Skiidy directly on +33 (0) 450 373655 to confirm details.
IN RESORT TRANSPORT: SNOW TAXIS & BAGGAGE PICK UP
The resort is completely pedestrianised, meaning that all transport will drop you at the resort arrivals centre. Depending on the location of your apartment you then may want to get a snowcat or a horse & cart to your accommodation. Thug life.
Arriving in resort
If you have pre-booked a snow taxi for your luggage and/or yourself, collect your vouchers from the snowboxx team at the resort arrivals centre.
If you have not pre-booked transport you can purchase a snowcat ticket from the snowboxx team in the arrivals centre.
If you fancy a ride on a horse & cart you can book them there directly - usually for around €10-€15 depending on your destination.
If you have pre-booked either a baggage pick up or a snow taxi your pick up time and location will be in your e-ticket. This is normally 1 hour prior to your departure from a central point near to your accommodation
If you have not pre-booked a resort transport for your departure you can do so at the snowboxx customer service desk until 19:00 on Tuesday - note these can only be booked for Saturday departures.
If you wish to book any transport during the week you can do this by calling the resort arrival centre directly on; +33 (0) 450 740 155. Horses and carts operate during the day and snowcats operate overnight.
DRIVING TO RESORT
If you are planning to drive we advise you to book your parking spot in advance here to guarantee availability. The outdoor car park is €70 per week and the indoor car park €95 per week.
In bad weather conditions you will need snow chains or snow tyres to be allowed to drive up to the resort. Please check local weather conditions in advance before driving to the event.
GETTING TO AND FROM THE RESORT
If you’re making your own way to Avoriaz, Please see the Avoriaz ‘Getting here’ page for guidance
Congratulations! You made it to winter paradise. Let’s get you to your accommodation.
CHECK IN / OUT TIMES
Check in: 5:00 pm
Check out: 9:30 am
CHECK IN LOCATION
Pay attention here - you need to locate your check in location and the location of your accommodation. Most of the time it’s 2 different places. This may not be within your residence and may be with an accommodation agency.
These locations will be shown on your e-ticket. As mentioned above, you will get this via email in the next few days.
Once you know where your check in location is, send 1 person in the group there to check in - no need for the whole group to go there. This person will need to:
Pay the damage deposit
Pay for the Tourist Tax
Fill in the Police Fiche Form
As with any other holiday accommodation, your hotel may require you to pay a security deposit upon arrival. This amount will be refunded on the grounds that your accommodation is left just as found, and that includes leaving the accommodation clean - more on this below. The amount is usually between €300 - €1000 per apartment depending on standard of accommodation.
The Tourist Tax is required to pay on check in. It’s just €1 - €2 per person per night and one person in the group must pay it for all.
Last but not least, each individual is required by French law to fill in a Police Fiche form before checking in. To speed up your check in progress we suggest doing this in advance. Download the form here.
If you arrive after the accommodation agency is shut, you will need to collect keys from the arrivals centre. You will need to visit your accommodation agency on Sunday to pay your tourist tax & deposit. Failure to do so may result in you being asked to leave your accommodation and you may have your festival wristbands removed. Not fun!
Some good news though, bed linen & towels are included in all Snowboxx bookings, these should be in your apartment on arrival.
Keys should be returned to where you collected them from by 9.30am on your day of check out. Lost key charges start at €55 depending on your accommodation, so please ensure you return all keys to the correct location.
If you are departing the resort prior to your accommodation reception opening there should be a drop box to put your keys in when you depart, if you are unsure of the location of this please check with your accommodation supplier prior to your departure day.
Your apartment will need to be cleaned before you depart, otherwise the accommodation suppliers will charge you a substantial cleaning fee.
Here is a handy cleaning checklist:
Empty bins & take to large communal bins (poubelles) located outside your residence
Clean all crockery, cutlery & pots/pans
Empty & clean dishwasher
Hoover, sweep & mop all floors
Wipe all kitchen & bathroom surfaces and mirrors
If you do not want to clean your room please speak to your accommodation reception in advance to book a final clean, charges are a lot cheaper in advance than the cost of the fines which will come out of your accommodation deposit.
RECEPTION AND ACCOMMODATION OFFICE OPENING TIMES
Please see below for reception opening times, if you are arriving outside of these times on a Saturday please see Snowboxx staff for directions when you arrive:
P&V Saskia Falaise
24 hours / 7 days a week
24 hours / 7 days a week
P&V Atria Crozats
Fri 07:00 - Sun 20:00 24 hours / Mon - Thurs - 07:00 - 20:00
Sat - 07:00 - 20:00 / Sun - Fri - 08:00 - 12:00 / 17:00 - 19:00
Sat - 07:00 - 21:00 / Sun - 08:00 - 12:00 / Mon - Thurs - closed / Fri - 14:00 - 20:00
Sat - 07:00 - 00:00 / Sun - Fri - 08:00 - 20:00
Avoriaz Holidays / Centrale Locative
Sat - 08:00 - 22:00 / Sun - Fri - 09:00 - 12:30 / 14:00 - 18:00
Sat - 09:00 - 12:30 / 14:00 - 19:00 / Sun - Fri 09:00 - 12:30 / 15:30 - 18:30
Arrivals Desk - Sat 14:00 - 19:00
Office: Sat 09:30 - 12:30 / 14:00 - 19:00 / Sun 10:00 - 12:00 / Mon - Fri 09:30 - 12:30 / 15:00 - 18:00
Arrivals Desk - Sat 14:00 - 19:00
Sat - 08:00 - 19:30 / Sun - Closed / Mon - Fri 09:00 - 12:30 / 14:00 - 18:30
24 hours, 7 days a week.
WRISTBANDS & LIFT PASSES
All wristbands and lift passes can be collected from the customer service point located in the tourist office in the middle of resort. We are open:
Saturday 19th: 12:00 - 02:00
Sunday 20th: 08:00 - 19:00
Monday - Friday: 09:00 - 19:00
Each individual must collect their wristband & lift passes, group leaders cannot do this on everyone's behalf.
ID will be required to collect along with your pass sanitaire.
If you are arriving late or are a wristband only customer, wristbands can also be collected from the Box Office outside the Snowboxx Main Arena between 19:00 - 22:00 on Sunday, Tuesday & Thursday.
Lift passes are valid for consecutive days only. They will start on the first day you use them and be valid for consecutive days as ordered. For example if you start your 5 day lift pass on Sunday it will be valid until the end of Thursday.
Please take a picture of your lift pass which clearly shows the lift pass number stated on it. If you lose your lift pass you can then take this picture to any lift pass office in resort where they will cancel your old pass and give you a new one. Without a picture of your lift pass number you will be charged full price for a new lift pass.
If you wish to upgrade your lift pass please go directly to any of the lift pass offices in resort.
Your wristband is required to gain access to the festival village and all Snowboxx events. If you break your wristband please bring your old wristband to the Snowboxx info point where it will be exchanged for a new one.
If you lose your wristband (including if it was broken) you will be charged €50 for a replacement, this charge is reduced to €20 from Wednesday onwards.
Your equipment hire shop will have been allocated to you based on your accommodation, this will be stated on your e-ticket. You must take your e-ticket with you to the shop with the QR code on the top, the shop will scan this code to find you on their system. You must also take a credit or debit card, the shop will take a swipe of your card as a deposit for your kit.
All hire shops are open until 8pm on Saturday and from 7.30am on Sunday. During the week shops are open 9am - 7.30pm. We anticipate shops being very busy on Sunday morning and recommend if you are in resort early enough that you collect your equipment on Saturday.
If you are attending lessons on Sunday morning please ensure you are at your hire shop between 7.30am - 8am and that you make yourself known to a member of staff so that you are put to the front of the queue.
We recommend that you purchase the extra insurance offered to you by the hire shops, this is around €2 per day and will limit your liability for damaged, lost or stolen equipment.
You will be sent a lesson e-ticket via email which will state your start day, lesson time and group info.
All group lessons start at 10am on Sunday and 9.30am on all other days. For private lessons you will have been contacted directly to confirm your lesson day & time.
All lessons are provided by ESF and start from the Plateau area near the entrance to the Snowboxx Main Stage. Look out for Snowboxx Reps on Sunday morning.
Please ensure you are at the meeting point at least 15 minutes before your lesson start time.
If you have rented a clothing package then our clothing partner Crevasse Clothing will be in touch with you directly to arrange your deposit, collection & returns process.
Clothing package info has been sent to you directly from Crevasse Clothing.
If you have any questions or have not received an email please contact Crevasse Clothing directly
on +44 (0) 203 874 740 or email email@example.com.
BOTTOMLESS BRUNCHES / LUNCHES
These are all ticketed events which are now sold out. All ticket holders names will be on a guestlist, please refer to your booking confirmation for reference of which day/event you have booked. If you have any special dietary requirements or allergies, please make the staff aware on entry.
Venue: Le Grande Cafe near Amara
Brunches: Mon, Tues, Weds, Thurs, Fri (10:00-12:00)
Lunches: Mon, Tues, Weds, Thurs, Fri (13:00-15:00)
FOREVERLAND PRESENTS: THE ENCHANTED FOREST
The Enchanted Forest is a ticketed event taking place on Monday and Wednesday, These events are now sold out. You will be required to bring your ID to gain access.
The Enchanted Forest check in opens at 17:30 for each event, so please allow plenty of time to receive your wristband and be loaded onto the Snowcats (mode of transport). The event is outdoors and at night, so please ensure you wear layers, a thick jacket, gloves, hats and suitable footwear.
It is not possible to walk or ski to the Enchanted Forest, access will only be granted via Snowcat. Anyone found attempting to walk will have their Snowboxx wristband removed immediately.
E-Tickets & Instructions will be sent in a separate email for the Enchanted Forest events specifically.
We’re hosting ticketed events at the Igloo on Monday, Wednesday and Friday 14:00-16:00 inside the Igloo.
On Tuesday and Thursday you can catch our resident DJs playing outside the Igloo and these events are open to all Snowboxx customers.
You can walk or ski to the Igloo which is located on Piste Arare. Please check the Snowboxx map for further info on location.
If you’re attending a ticketed event, you will be given a wristband at check in, alongside your festival wristband. Please make sure to check your packs on arrival if you pre booked an Igloo Party event.
VIP upgrades can be purchased in advance and on-site. You will receive the following;
- Access to raised VIP area overlooking the Main Stage
- Private VIP bar at Main Stage
- Priority queue to Main Stage
- Access to VIP area at Apres (first come first served)
- Access to private toilets at Apres
- 1 x free drink voucher to be used at VIP Bars only
You will be given a wristband in your arrival pack, which will include your drinks voucher to be used at the bars at main stage, The Boxx and at Apres.
Merchandise bought in advance will be posted to you in advance. There will be a merchandise stand at Apres and the Main Stage if you wish to purchase Snowboxx goodies in resort!
Fancy dress is Retro theme and will take place on Monday 21st March. Be sure to pack your leg warmers, head bands and retro ski suits! Or visit the Retro Fitted stand at Apres to hire some swag!
Le Parade is a brand new event for 2022! This will take place as a Retro Parade with our friends at MiniRig providing tunes via a carefully selected DJ who will be guiding you all down the slopes in a parade you will never forget!
Check the app and socials for further details of where to meet and how to take part.
Our annual Sledgends of Snowboxx race is back! Expect tons of inflatables, wacky sleds, incredible prizes and some of the best fails ever! Sledgends will take place from 14:00 - 16:00 on Wednesday at the Apres area slope.
The infamous Snowboxx Skim Pool is always a show to remember and this year will be no different. Expect some new challenges to get the pro’s really excited. Skim Pool takes place at 14:00 - 16:00 on Friday for everyone to enjoy. You can take part or spectate, but either way it is one not to be missed!
Located within the tourist office in the centre of resort
Open on Saturday 19th
12:00 - 02:00
09:00 - 19:00
Any issues with accommodation please in the first instance go to where you collected your keys from and attempt to resolve directly, if issues persist or are not fixed please let us know and we will try to help.
In emergency situations ensure that in the first instance you call the emergency services; 118 (first aid & fire) or 112 (general international emergency line. )
If you require our assistance in an emergency please call the number below, for any general enquiries you will need to visit Snowboxx customer service desk or within office. See phone numbers below:
Customer Service Number 1 - +33 67 851 1394
Customer Service Number 2 - +33 67 332 0129
Emergency Contact Number - + 33 67 3320223
Emergency numbers from resort:
Fire brigade 112
Hospital +33 (0)4 50 83 20 00
Doctor +33 (0)4 50 74 05 42
Mountain Rescue +33 (0)4 50 74 05 42
The schedule will be available via the Snowboxx App which will be available to download soon. Please keep a look out for emails and social posts for the App download link.
Please note that some of the locations and venues for this years Snowboxx have changed. All locations are included in the map provided via the Snowboxx app or via the festival map which will be available on arrival in resort.
Key changes to the Snowboxx stages:
THE XX CLUB
This venue is no longer being used for Snowboxx and instead we are introducing The Boxx. A larger space with improved production, bigger artists and an epic sound system!
The Boxx is located to the side of the Main Stage and will be open from Sunday - Thursday each night till 3am.
FOREVERLAND PRESENTS: THE ENCHANTED FOREST
Please note pick up for the Enchanted Forest will be at the arrivals centre where you got dropped off by the transfers in resort.
Guests will then be taken by Snowcat to the new location. No walking is permitted and anyone found walking to the venue will not be given entry.
New stage for late night apres parties. The perfect place to find cheesy tunes, dance floor classics, a bowling alley and a host of arcade games!
Chapka will be providing a series of night time alternatives including quiz nights, garage bingo and for the very first time the official Snowboxx Awards!
The Boxx venue will have a cloakroom. This will be cashless, €3 per item.
Please note, we will require you to wear a jacket upon entry and exit to the nighttime venues as the temperatures can drop rapidly at night. It is unsafe to be outside without a thick jacket.
Please don’t spoil the picturesque mountain views by leaving litter! Use bins provided and dispose of cigarette buts responsibly
Please respect the locals, they look after us while we call Avoriaz our home
Please split out your General waste / Cardboard / Glass Bottles / Plastic and use the large round bins provided. Usually located not far from your accommodation entrance.
Keep noise down in the hours between 10pm-7am. Remember there are other people in the resort trying to enjoy their family holidays in peace. Multiple Noise complaints can lead to eviction from the event.
Take photos/videos of any damage upon arrival!
On departure, clean thoroughly before leaving to ensure you don’t get a fine
Remove all rubbish and recycling inc. kitchen bin
Strip beds and put all laundry in one pile
Hand in keys to reception
Avoriaz is its own independent resort as well as being part of the major Portes du Soleil region of over 12 resorts.
This means there are 2 different lift passes:
Avoriaz only: Gains access to Avoriaz resort and lifts only. This is great for beginners and those learning the ropes on the slopes.
Full Portes du Soleil: Gains access to the full 12 resorts over the PDS region of France and Switzerland. This means you have access to all lifts in the area around Avoriaz and beyond.
If you would like to upgrade your lift pass, you can do so at the lift pass office in the centre of the resort and will only need to pay the difference.
Portes du Soleil:
You can pick up a physical piste map in resort at the tourist office or download the official Avoriaz app to have it on your phone.
LIFT OPENING AND CLOSING TIMES
The general opening times of lifts around Avoriaz are from 8:30 - 16:30.
Please check times and closures when accessing the slopes for the day. Be sure to give yourself plenty time to get to Apres, check out the Igloo or one of the many Snow Parks!
Stay in control
If you decide to ski or snowboard fast, it is important that you have sufficient control, so that you do not cause any situations that might harm yourself, or someone else. This includes not skiing / snowboarding whilst under the influence of alcohol.
Skier or boarders in front of you have priority
Skiers moving behind (above) must keep sufficient distance between themselves and the other skier or snowboarder so that the person in front has plenty of space to make all of their movements freely.
Don’t stop in the middle of the mountain
It is recommended to stop on the side of the slope, in places that are visible from above. Most importantly, try not to sit down in blind spots; these are usually places where the slope suddenly gets steeper, and people higher up the hill will have a hard time spotting what is below them.
Read the signs
The most common and well-known signs are black, red, or green. These colours indicate the difficulty of the slope, with black being the most difficult and green being the least challenging.
Some other signs will show directions or give warnings of danger or closure. A sign closing a piste, just like one pointing out danger, must be firmly observed.
Wait in the queue
Jumping the queue at chairlifts is frowned upon. Plan your lunch on a different time than most, and you will find smaller lift lines!
Take a lesson if you are a beginner
It is advised to take a lesson if you are still a beginner or first timer. It will make your holiday a more pleasant experience and get you prepared for the slopes! You can add lessons through manage booking before the 4th March.
Remember that not everyone might be as comfortable as you are on the slopes. With a mix of beginners, right through to advanced levels out on the mountain, it’s important to give all skiers and snowboarders their space, so that everyone comes back from the slopes with a smile on their face!
Respect the mountain
The mountain has feelings too! Be respectful and don’t leave rubbish on the slopes. The only thing you should leave behind on the mountain are the fresh tracks you made!
FOOD AND DRINK
There are 3 main supermarkets in resort to buy groceries. Please check the Snowboxx map for locations.
Opening items vary but on average open at 8am and close at 8pm.
They have a wide variety of fruit, veg, meat, fish, wine, beer and everything in between
There is 1 tabac store which is located opposite the Tourist Office, but you can also purchase tobacco in certain bars.
Restaurants and bars
There are over 30 restaurants and bars to enjoy lunch and dinner at in resort
You can read more about each one here: https://www.avoriaz.com/en/winter/practical-information/shops-and-services/restaurants
We recommend you book in advance to ensure you get a space as resort can get very busy in the Snowboxx week
Tips for vegans
We have to be honest, the resort seems to be very behind on the vegan front! However, we managed to find a couple of restaurants that had some vegan options.
Globetrotter: Vegetable poke bowl option
La boule de neige: salad, vegetarian burger, vegetarian lasagne
Mountain Pizz'Burg: Can make any pizza without cheese!
Cafe fantastic: Veggie burgers and salads.
Chapka - Veggie burgers and salads
Le Grand Cafe - Veggie Burgers and Salads
We found a variety of vegan milks, vegan yoghurts, vegan snacks, fresh fruit and vegetables in the supermarkets
The Avoriaz pharmacy, located in downtown Avoriaz by WhyNot, is open every day from 9am to 7.30pm.
The medical centre, shown on the map, is open between 09:00 - 19:00. Appointments can be made on Doctolib.fr
The indoor water park is open to all and the perfect alternative to a day on the slopes. Be sure to check in for a swim, slide or hot tub!
Deep nature Spa @ L’amara
Horse drawn sleighs
Ice skating rink
Squash and bloc
You can check out all these activities and how to book at the Avoriaz website here.
Please remember that Avoriaz is a ski in ski out resort, you will be spending a lot of time (when not on the mountain) walking on the snow, sensible shoes OR boots are a must!
Here is a list of contact numbers you may find useful throughout your time at Snowboxx.
General Emergency Number (999 equivalent)
Pompiers - fire service & first aid
SAMU - french ambulance service
112 or 15 from a french landline
Avoriaz Medical Centre
+33 (0) 450 740 542
Avoriaz Gendarmerie (Resort National Police)
+33 (0) 459 741 141
Avoriaz Police Municipal (Resort Police)
+33 (0) 620 856 517
Poste de Secours - Service des Pistes (Mountain Rescue)
+33 (0) 450 741 113
Cluses: +33 (0) 826 888 777
Thonon: +33 (0) 450 263 742
Annemasse: +33 (0) 450 822 000
Snowboxx Emergency Number
Please ensure that in all emergencies in the first instance you call the emergency services.
+ 33 67 3320223
Other Useful Numbers
Snowboxx Customer Service (office hours)
Customer Service Number 1 - +33 67 851 1394
Customer Service Number 2 - +33 67 332 0129
Snowcats & Horses
+33 (0) 450 740 155
+33 (0) 450 740 141
CONDITIONS OF ENTRY
The event is strictly an over 18's event
All admission is subject to search
The promoter reserves the right to refuse admission to any festival area
For promotion, safety & security reasons, customers may be filmed at any time. When entering Mainstage Festival’s venues you are agreeing to this condition of entry
Unauthorised photography, audio and video is strictly prohibited
Mainstage Festivals will not accept any responsibility for damages or loss sustained at the festival
Tickets are sold on the understanding that the event is subject to a license from the appropriate authorities
Security reserve the right to refuse entry to evening events without appropriate cold-weather clothing
Ski boots are prohibited in all evening event venues
Throwing Snowballs may result in temporary or permanent eviction from the event
Event content is not considered appropriate for children but the entrance is at parent's own discretion.
Prohibited items or any items that the Event or third parties acting on its behalf (such as security) deem to be either; a risk to the safety, security or enjoyment of others; unsuitable to be taken to the Event; or, may be used in an illegal or offensive manner (regardless of whether or not the item itself is illegal) are not permitted to be taken into any Venue or Stage.
Are there any free lifts in Avoriaz?
No, unfortunately there are no free lifts in Avoriaz
Can I get sunburnt in Winter?
Yes, especially at high altitude. In March we hope the sun will be shining for Snowboxx so make sure you have high factor sunscreen on your face!
Can I go Swimming in Avoriaz?
Yes at the incredible Aquariaz centre, access is just €11. Aquariaz is open between 1.30pm and 7.30pm Monday to Saturday.
Do I need a photograph for my lift pass?
No, things are electronic these days so no need for a photograph. Please note, you are not allowed to swap or sell-on lift passes, the lifts use a facial recognition system and your pass will be confiscated.
I’m driving to resort, do I need Snow Chains?
Yes for definite. Snow Tyres are also great but at 1800m if it is snowing you will definitely need snow chains to get to Avoriaz. Don’t forget to check the latest regulations for drinking in France, you will need a hi-vis & breathalyzer amongst other things.
I’m driving to resort, is there any parking?
Yes you have the choice between the indoor car parks and the outdoor car park in avoriaz. The indoor car park is €93 for a week or €16 a day with the outdoor car park slightly less at €70 for a week or €12 a day. We recommend you reserve your parking in advance to ensure you get a spot; www.avoriazparkings.com.
Do ski instructors speak English?
Yes, all ESF instructors that work with Snowboxx speak English
Is there a laundrette in Avoriaz?
Yes, the French word is ‘Laverie’. There is one in the Falaise area of resort near the Centrale Locative office, one in the centre of resort near just down from the ice rink and one near the hotel dromonts.
Do I need to buy travel insurance?
Yes, having valid winter sports insurance is a condition of attending Snowboxx, policies will be checked at random on arrival.
What do the different colours mean on the Pistes?
The colours represent the scale of difficulty. Green being the easiest, then Blue, then Red with Black being the hardest.
What should I do if my Ski’s / Snowboard gets stolen?
Double check the area around where you left them to make sure they have not just fallen over. If they have been taken you will need to go to the Gendarmerie in resort to file a police report, if your kit is rented you should also inform your rental shop. Finally if relevant you should also inform your insurance company as soon as possible after the incident.
Where can I change money / draw money out?
There are 2 banks in Avoriaz both in the centre of town near the Snowboxx Info Point. They are open Tuesday - Friday 9am - 12pm. Both banks have 24 hour cash machines located outside.
Where can I get WiFi in Resort?
Most bars & restaurants will offer wifi in resort, you may also be able to get access in your accommodation for a small fee - check with your reception.
How can I upgrade my lift pass?
Just take your lift pass to any of the SERMA lift pass offices in resort, there is one next to the Snowboxx Info Point.
What do I do if I hurt myself on the piste?
Call the securite des pistes on +33 (0) 450 741 113 with details of which piste you are on, alternatively get someone to ski to the nearest lift and get the lift staff to call for help. You should inform your insurance of any accidents or injuries as soon as possible as they should be able to assist with any immediate medical or rescue charges.
Is there a pharmacy or doctor in resort?
The pharmacy is located above Shooters and is open from 9am - 7.30pm daily.
The medical centre is located near the Resort Arrivals Centre and is open 8.30am - 7pm daily.
What should I pack?
Here is a handy packing list of some of the essentials to make sure you pack:
Passport & Visas (if applicable)
Sensible Shoes - there will be lots of walking on snow!
Scarf / Neck Warmer
Euros / Credit or Debit cards
Rucksack (not essential for skiing)
Reusable water bottle
Warm Outfits for when you’re not on the mountain.
Check this step by step guide or reach out to our friendly customer service team (even whilst in the process of booking using our live chat service!
You can contact us between the hours of 9am and 5:30pm Monday - Thursday and 9am - 4pm on Fridays, details are listed below
Please be sure to include your booking ID when getting in contact with us.