ESSENTIAL INFO

Essential info you need to know ahead of your trip to Avoriaz

This page contains essential info to help you make the most out of your week at Snowboxx.
Read through and bookmark it so you can access the info when you need it (you will!).
QUICK LINKS
🏨 Accommodation
🎫 Accreditation
🏧 Cashless
🆘 Help desk
🎪 Festival
⛷️ Skiing
🗺️ Getting around
☎️ Useful contacts

Travel

> Before you travel

Check your passport expiry date
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‍Your passport should be valid for at least three months from the date of entry into France. If your passport expires before the end of June 2026 you need to get a new one asap!
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‍Get travel insurance

We highly advise that you book travel insurance as any healthcare costs abroad can be expensive if you do not have insurance. Make sure it covers winter sports.
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‍Check your roaming plan



France may not be included in your provider’s free roaming, and data charges can be high. An eSIM from companies like Trip.com or Nomad can be a good solution.
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‍Packing essentials
  • Passport: We are going abroad, and you’ll need a photo ID to collect your wristband and lift passes.
  • Snowboxx e-ticket: Contains the QR code needed to collect your wristband and lift passes. Will be emailed to you 3-5 days before the event.
  • Ski clothing: jacket, salopettes, thermals, snow boots, ski socks, goggles, sunglasses, gloves, helmet (hire before March 5th if needed.
  • Festival outfits + fancy dress: The theme this year is Space Cowboy!
  • EU adapter, phone charger & power bank
  • Ski/snowboard locks
Make sure each person in your booking has a correct, unique email address (no duplicates) or they won’t receive their e-tickets.
MANAGE BOOKING
Spending money

The festival bars are cashless and you will be able to pay with your wristband.

Bring your cards for restaurants and shops in town and cash to cover the security deposit of your accommodation plus the usual pocket money. There are a couple ATMs at the resort.
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YOUR WRISTBAND
Hotel security deposit
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As with any other holiday accommodation, a security deposit of €150–€250 per person may be required at check-in (higher for premium accommodations). If in doubt, check your booking confirmation.

Deposits are held on a credit card for the duration of the festival. Debit card or cash will not be accepted.

This amount will be refunded on the grounds that your accommodation is left just as found, and that includes leaving the accommodation clean - refer to the check-out checklist on the accommodation section below.

Some accommodations are able to arrange the deposit payment in advance to speed up your check in process. If your accommodation offers this option, you will receive an email with a payment link - if you doubt whether the link is legit, check with us on info@snowboxx.com

If your transfer leaves early, arrange your refund with the accommodation the day before - this is your responsibility, and we can't collect it for you.


Changes to your booking
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Please note the following deadlines:
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21st Feb – Last day for date changes
10th March – Last day for name changes

No changes can be made after these dates.

Snowboxx app

The Snowboxx app the best place to find set times, artist info, festival map, Snowboxx championships leaderboard and other helpful info.Make sure you have notifications enabled to be in the know of secret sets, artist pop-ups and prize giveaways!
DOWNLOAD APP

> Airport transfers

Transfer departure point

‍All transfers depart from Terminal 1 at Geneva Airport, if you arrive or depart from terminal 2 you will need to make the short walk to terminal 1. No alcohol is to be consumed on any transport and anyone deemed to be drunk will be refused access to any transfers. We have a zero tolerance policy for abuse towards our staff, including our transfer drivers and airport reps.‍

‍Standard transfers‍
Speedy transfers‍

> In-resort transport: Snow taxis and baggage pick up

The resort is completely pedestrianised. There are no cars or taxis but you can get a snowcat or a horse & cart to move around if you don’t fancy walking on snow.Your transfer will drop you at the resort arrivals centre. Depending on the location of your apartment you may want to get one of these to carry you or your luggage to your accommodation.

‍Arriving in resort
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Snow taxis can be pre booked for your luggage and/or yourself via the customer portal, or bought on site at the arrivals centre (expect queues).

If you pre-book it, simply collect your vouchers from the Snowboxx team at the arrivals centre.Snow taxis do not go to Amara or Saskia residences as they are a very short walking distance to the arrivals centre.If you fancy a ride on a horse & cart you can book them there directly - starting at €15.

‍Departing resort

‍If you’ve pre-booked baggage pick-up or a Snow Taxi, your pick-up time and location will be on your e-ticket - 1 hour before departure from a central point near your accommodation.

If you haven’t pre-booked a Snow Taxi for departure, you can book one at the Snowboxx customer service desk until 19:00 on Tuesday (Saturday departures only).

To book transport during the week, visit the Help Desk at the Tourist Office (where you collected your wristband). Outside Help Desk hours, call the resort arrival centre on +33 (0) 450 740 155. Horses and carts run during the day; snowcats operate overnight.

> Luggage Storage

The resort has their own luggage storage facility at the arrival centre, which customers can use to store their luggage before check in, for a small fee.

> Driving to the resort

If you are planning to drive we advise you to book your parking spot in advance here to guarantee availability. The outdoor car park is €80 per week and the indoor car park is €100 per week. In bad weather conditions you will need snow chains or snow tyres to be allowed to drive up to the resort. Please check local weather conditions in advance before driving to the event. More info on the Avoriaz 'Getting Here' page.
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Accommodation

> Checking in

Check in / out times‍
• Check in: 17:00 PM
• Check out: 09:30 AM
Check in location

Pay attention here - the check in location and the location of your accommodation are usually two different places. In most cases, you’ll need to collect your keys from the accommodation agency before going to your apartment.These locations will be shown on your e-ticket - you will get this via email in a few days before the event.

These locations will be shown on your e-ticket - you will get this via email a couple days before the event.

‍Check in process

Once you know where your check-in location is, send one or two people - no need for the whole group to go there. These people will need to:
  1. Pay the damage deposit - one person will need to swipe their physical credit card (not virtual cards)
  2. Pay for the Tourist Tax - Only by cash
  3. Fill in the Police Fiche Form
The average deposit is between €150 - €250 per person. This amount will be refunded on the grounds that your accommodation is left just as found, and that includes leaving the accommodation clean - more on this below. If you spot any damage upon arrival, please take photos or videos to document it.

The Tourist Tax is required to pay on check in. It’s just €1 - €2 per person per night and one person in the group must pay it for all.

Last but not least, each individual is required by French law to fill in a Police Fiche form before checking in. To speed up your check in progress we suggest doing this in advance. Download the form here.

> Checking out

Check out process

‍Keys should be returned to where you collected them from by 10:00am on your day of check out.

If you are leaving the before it’s open, there should be a drop box to put your keys in. If unsure of the location please check with your accommodation supplier prior to your departure day.

Lost key charges start at €55 depending on your accommodation (a lot more expensive for premium chalets) so please ensure you return all keys to the correct location. 

‍Final Cleaning

‍Your apartment will need to be cleaned before you depart, otherwise the accommodation suppliers will charge you a substantial cleaning fee. If you do not want to clean your room please speak to your accommodation reception in advance to book a final clean - charges are a lot cheaper in advance than the cost of the fines which will come out of your accommodation deposit.

Check-out checklist
  • Empty bins & take to large communal bins located outside your residence
  • Strip beds and gather all laundry in one pile
  • Clean all crockery, cutlery & pots/pans
  • Empty & clean dishwasher
  • Hoover, sweep & mop all floors
  • Wipe all kitchen & bathroom surfaces and mirrors
  • Return the keys to reception or the accommodation agency
A note on deposit refunds

When there have been no deductions, deposits usually take 10-14 days to return to your bank.

With some banks, the money may be temporarily secured but never actually debited. In such cases, clients often assume that the money is still blocked because they do not see a credit come in after their stay, but this is not always the case.

The majority of enquiries they receive about deposits turn out to be such cases where the money never actually left the client's account. However, if you have a deduction with no subsequent credit, we advise you to contact your bank directly.
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Before reaching out to our team, we first recommend that you request from your bank a mini or full statement from the start of the event until 1 week after the event, showing any deductions that have been made. Our accommodation partners require this proof before investigating any cases.

> Reception & Accommodation Office opening times

Please see below for reception and accommodation agencies opening times.

If you arrive after an accommodation agency is shut, you will need to collect keys from the Arrivals Centre. You will need to visit your accommodation agency on the following day to pay your tourist tax & deposit. Failure to do so may result in you being asked to leave your accommodation and you may have your festival wristbands removed. Not fun!

Some good news though, bed linen & towels are included in all Snowboxx bookings, these should be in your apartment on arrival.

P&V

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Saskia Falaise

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Saturday
24 hours

Sunday
24 hours

Mon - Fri
24 hours

Amara

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Saturday
24 hours

Sunday
24 hours

Mon - Fri
24 hours

Atria-Crozats

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Saturday
24 hours

Sunday
24 hours

Mon - Thurs
07:30-20:30

Friday
open at 07:00

Antares

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Saturday
08:00 - 20:00

Sunday
08:00-11:00 / 16:00-19:00

Mon - Thurs
08:00-11:00

Friday
08:00-11:00 / 16:00-19:00

Electra

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Saturday
08:00-20:00

Sunday
08:00-12:00 / 17:00-19:00

Mon - Thurs
08:00-12:00

Friday
08:00-12:00 / 17:00-19:00

Capella

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Saturday
08:00-20:00

Sunday
08:00-12:00 / 17:00-19:00

Mon - Fri
08:00-12:00 / 16:00-19:00

Avoriaz Immobilier (AID)

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Check-in

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Saturday
AID Desk in Arrivals Centre
09:00-12:30 / 14:00-18:30

Sunday
Office by bowling alley
09:00-12:30 / 14:00-18:30

Mon - Fri
Office by bowling alley
09:00-12:30 / 14:00-18:30

Check-out

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Saturday
Office by bowling alley
09:00-12:30 / 14:00-18:30

Sunday
Office by bowling alley
09:00-12:30 / 14:00-18:30

Mon - Fri
Office by bowling alley
09:00-12:30 / 14:00-18:30

Avoriaz Location (Av Loc)

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Check-in

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Saturday
AV LOC Desk in Arrivals Centre

Office - 09:00-14:00
Desk in arrivals - 14:00-19:00

Sunday
AV LOC Office by bowling alley
09:30-12:30 / 14:30-17:30

Mon - Fri
AV LOC Office by bowling alley
09:30-12:30 / 14:30-17:30

Check-out

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Saturday
AV LOC Office near Bowling Alley
09:00-14:00

Sunday
AV LOC Office near Bowling Alley
09:30-12:30 / 14:30-17:30

Mon - Fri
AV LOC Office near Bowling Alley
09:30-12:30 / 14:30-17:30

Avoriaz Holidays

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Check-in & check-out

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Saturday
Avoriaz Holidays Office in the Falaise Area
08:00-22:00

Sun - Fri
Avoriaz Holidays Office in the Falaise Area
09:00-12:30 / 14:00-18:00

Immodreams

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Check-in

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Saturday
Immodreams desk in welcome centre
14:00-20:00

Sun - Fri
Immodreams desk in welcome centre
09:00-12:00 / 14:00-18:00

Check-out

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Saturday
Immodreams desk in welcome centre
10:00-20:00 - keys to be dropped in letter box at welcome centre if before 10am

Sun - Fri
Immodreams desk in welcome centre
09:00-12:00 / 14:00-18:00

Maeva

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Check-in & check-out

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Saturday
Maeva office in the Falaise Area
09:00-12:00 / 14:00-02:00

Sunday
Maeva office in the Falaise Area
14:00-19:00

Mon - Fri
Maeva office in the Falaise Area
09:00-12:00 / 14:00-18:00

Selectis

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Check-in & check-out

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Saturday
Selectis office in the Falaise Area
09:00-12:30 / 14:00-19:30

Sunday
Selectis office in the Falaise Area
09:00-12:30 / 15:00-17:00

Mon - Fri
Selectis office in the Falaise Area
09:00-12:30 / 15:00-18:30

ACcreditation

> Wristbands and lift passes

Collection

‍All wristbands and lift passes can be collected from the Wristband Collection Point in the middle of the resort. Next to the Snowbox Help Desk. 

We are open:
  • Saturday 14th: 9:00 - 02:00
  • Sunday 15th: 9:00 - 19:00
  • Monday 16th: 9:00 - 19:00
Each individual must collect their wristband & lift passes, group leaders cannot do this on everyone's behalf. ID will be required to collect wristbands and passes.

If you are arriving late, you can collect your wristband from the Box Office outside the Snowboxx Main Arena between 19:00 - 22:00 on Sunday, Tuesday & Thursday.

Your wristband is required to gain access to the festival village and all Snowboxx events. If you lose or break your wristband you will be charged €50 for a replacement.

Lift Passes

Lift passes are valid for consecutive days only. They will start on the first day you use them and be valid for consecutive days as ordered. For example, if you start your 5 day lift pass on Sunday it will be valid until the end of Thursday.

Please take a picture of your lift pass that shows the lift pass number. If you lose it you can take this picture to any lift pass office in the resort where they can cancel your old pass and give you a new one. Without a picture of your lift pass number you will be charged full price for a new lift pass. 

If you wish to upgrade your lift pass please go directly to any of the lift pass offices in the resort. 

VIP

The Snowboxx VIP upgrade is sold out.

If you managed to get a VIP ticket, you will be given a wristband in your arrival pack, which will include your drink voucher to be used at the bars at Main Stage, The Boxx and at Folie Douce Apres.

> Mountain extras

Equipment hire

‍If you booked this through us, you will be able to collect the equipment at a shop near your accommodation, this will be stated on your e-ticket.Scan the QR code on your e-ticket at the shop to collect your kit. The shop will take a swipe of your debit or credit card as a deposit for your kit. We recommend that you purchase the extra insurance offered to you by the hire shops, this is around €2 per day and will limit your liability for damaged, lost or stolen equipment.

Opening times:
  • Weekend: 7:30 - 20:00
  • Weekday: 9:00 - 19:30
Shops will be very busy on Sunday morning. If you get to the resort early enough we advise to collect your equipment on Saturday.

If you are attending lessons on Sunday morning get to the hire shop between 7.30am - 8am. If needed, show your lesson confirmation email so you can go to the front of the queue.

Lessons

All lessons are provided by ESF and start from the Plateau area near the entrance to the Snowboxx Main Stage. Look out for Snowboxx Reps on Sunday. Please arrive at the meeting point at least 15 minutes before your lesson start time.
  • Group lessons: Your group number and start time will be included on your e-ticket. Lessons start on Sunday.
  • Private lessons: Our team has contacted you directly to confirm your lesson day & time.
‍Clothing hire

If you rented a clothing package, our partner Crevasse Clothing will be in touch with you directly to arrange your deposit, collection & returns process.

Clothing packages can be collected from the Arrivals Centre on Sunday morning. If you have any questions or have not received an email please contact Crevasse Clothing directly on +44 (0) 203 874 740 or email michael@crevasseclothing.com 

> Extra events

If you’ve booked any extra events, just show the QR code on your e-ticket at the door. 

Brunches take place Monday to Friday 10:30 - 12:30 at L’Express.

Bingo takes place at The Boxx on Monday 16th, Wednesday, 18th, and Friday 20th.

Cashless

Your festival wristband has an RFID chip which works like a prepaid bank card.

You can add credit to use across festival bars, merch and food stalls. All prices are in Euros.

‍How to top up online

You can top up your wristband in advance online before the festival, or on-site at any of our top-up points around the festival site.

Top up stations will be busy during the first few days. Top up in advance to avoid queuing.

Any leftover amounts can be refunded after the festival. Add as much credit as you’d like in advance to save time and make the most of your time in the mountains.
TOP UP YOUR WRISTBANDTOP UP
YOUR WRISTBAND
Please take a photo of or note down the 8-digit number on the back of your RFID chip, you’ll need this to claim your refund.
Refunds will open at midday on March 24th and close at 23:59 on April 10th. We’ll send you an email when the refund window opens to remind you.

‍How to top up in person

Head to one of the top up stations during opening hours or use one of the self-service totems, open 24/7.

This year you can also do it directly on your phone: Scan the QR code on your wristband and top up online anytime, day or night.

‍Fees
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Please note that a small fee applies to help cover bank transaction fees charged by credit card providers.
  • Activation fee: 1€
  • Refund fee: 1.50€
Reusable cups

‍To reduce plastic waste, you’ll need to get a reusable cup on your first order.

Your first cup will cost 3€. You can exchange your reusable cup for a token at any of the bars, and use that token to get a fresh cup later.

Cups are not refundable - please don’t throw them away!

Help Desk

The Snowboxx help desk is located within the tourist office in the centre of resort. Head here for:
  • Event information
  • Customer service queries
  • Book Bottomless Brunch or Bingo tickets
  • Reserve snow taxis
For accommodation queries the first point of contact is the accommodation agency or reception where you collected your keys from. It will always be more efficient for you to try resolve any issues directly. However, if issues persist or are not fixed please let us know and we will try to help.

Help desk opening times
  • Saturday 14th
    09:00 - 02:00
  • Sunday 15th - Friday 20th
    09:00 - 19:00
Customer Service number +44 7858176982

Festival

> Event info

The event schedule will be available on the Snowboxx App. Please arrive at venues in plenty of time before the acts you want to see, queueing lanes get much busier just before our headliners, especially at the Jägermeister Main Stage.
DOWNLOAD APP
Stages

‍We take over all the corners of the resort, make sure to check the festival map on the app for locations and opening times.
  • Jägermeister Main Stage
  • The Boxx
  • Après at La Folie Douce
  • The Park Stage
  • Jägermeister Stag
  • Downtown venues: YAK, Shooters, The Place, Le Roc Bowling Alley
Bottomless Brunches

Five days of chaos, croissants, prosecco, bangers, and impeccable vibes.
The old hair of the dog remedy is the best way to start your day on the slopes. Plus our legendary brunch series is boasting epic new themes this year. 
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Brunches take place Monday to Friday 10:30 - 12:30 at L’Express.

Final spots available on the customer portal.‍

‍Bingo nights

‍Three themed nights of full-throttle, music fuelled, bring-your-nan game of barely managed chaos, skill and fabulous prizes.

Bingo takes place at The Boxx on Monday 16th, Wednesday, 18th, and Friday 20th. Reserve your spot on the customer portal.‍

‍Fancy Dress

‍Fancy dress day will take place on Monday 16th March. The theme for this year is “Space Cowboy”. Pack your best and be ready to serve old town galaxy realness.

Snowboxx Championships 

‍Get your group ready for some in-festival competition!

Check the Snowboxx App for sign up info, and the list of all of the opportunities on-site to win points and prizes! 

‍Slope Sessions

‍The one stop location for extreme antics, slope madness and spectacular prizes to boot.All of the showdowns here will contribute points towards the Snowboxx Championships, so don’t be shy, and bring your A-Game. Daily from 13:30 - 15:30 at Le Chapelle Park.
  • Sunday 15th: Human Curling
  • Monday 16th: Highest Air 
  • Tuesday 17th: The XX Games with Mikey Snooze
  • The Park Stage
  • Jägermeister Stag
  • Downtown venues: YAK, Shooters, The Place, Le Roc Bowling Alley
Merchandise

We have teamed up with OOSC this year to bring some fresh merch to the slopes!

The collection takes inspiration from vintage ski resort postcards paying homage to our beloved home of Avoriaz.

From cosy hoodies to après-appropriate tees, funky thermal socks and the most retro headbands, get ready to be kitted out in the Alps!

We know merch always sells out, so to avoid disappointment, you can pre-order now via OOSC’s website for collection at the festival.We’ll have it ready and waiting for you at arrivals! If you prefer to buy in resort, find them at their stall in après - you can pay via your RFID wristband once topped up.

> Etiquette

Don’t litter this beautiful resort

Please help maintain the beauty of the mountain views by not leaving litter behind. Use the bins provided and dispose of cigarette butts responsibly.

Recycle your trash

Separate your waste into General Waste, Cardboard, Glass Bottles, and Plastic. Use the large round bins near the entrance of your accommodation to dispose of these items properly.

The resort rubbish trucks collect bins on Wednesdays and Saturdays. To prevent them from overflowing, it's advisable to empty your bins mid-week.

Respect the locals

Show respect for the local community who live in and take care of the resort while we enjoy our time in Avoriaz.

Keep noise levels low between 10 p.m. and 7 a.m., as many families are also enjoying their holidays. Repeated noise complaints may result in eviction from the resort.

SKIING

> The resort

Avoriaz is its own independent resort as well as being part of the major Portes du Soleil region of over 12 resorts. 

This means there are 2 different lift passes:
  • Avoriaz only: Gives you access to Avoriaz resort and lifts only. This is great for beginners and those learning the ropes on the slopes.
  • Full Portes du Soleil: Gives you access to the full 12 resorts over the PDS region across France and Switzerland. Slope paradise!
If you would like to upgrade your lift pass, you can do so at the lift pass office in the centre of the resort and will only need to pay the difference.

Piste map

‍You can pick up a physical piste map in the resort at the tourist office or download the official Avoriaz app to have it on your phone.
AVORIAZ APP
Snowy Portes Du Soleil mountain range, ski slopes in the foreground
PISTE MAP
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Two girls wearing retro ski clothing against snowy mountain backdrop
PISTE MAP
PORTES DU SOLEIL MAP
Snowy Portes Du Soleil mountain range, ski slopes in the foreground
PISTE MAP
Lift opening times & last lift

‍The general opening times of lifts around Avoriaz are from 8:30 - 16:30.

Please check times and closures when accessing the slopes for the day. Be sure to give yourself plenty of time to get to back to Avoriaz, especially if you venture into the Swiss sector.

> Mountain etiquette

No one wants to get injured or have a bad time in the mountains.

Everyone comes with the best intentions, some leave with an injury. 

Whether you are a newbie or a seasoned skier, we recommend taking a look at https://pistexcode.org/ to avoid being one of them.
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Here are the basics:
  • The person in front of you always has priority
  • Don’t stop in the middle of the mountain
  • Look out for each other out there, not everyone is as comfortable as you may be
  • Stay in control - don’t push yourself out of your comfort zone
  • If you want to take it further, take lessons - there are instructors for all levels
Drinking and skiing is dangerous, and you may not be covered by your insurance if you injure yourself. 

Please look after yourself and your friends and don't risk ruining the rest of your ski trip by skiing while drunk. Our security may temporarily confiscate your skis or snowboard if they think you are a risk to yourself.michael@crevasseclothing.com 

Getting Around

> Food & drink

Supermarkets

‍There are 3 main supermarkets in the resort to buy groceries - check the Snowboxx map for locations. Opening times vary but on average are 8am - 8pm.

‍Restaurants and bars

‍There are over 30 restaurants on site. You can check them here.

We recommend making dinner reservations in advance as the resort will be very busy during the Snowboxx week.

‍Tips for vegetarians & vegans

‍We have to be honest, the resort is a little behind on the vegan front. However, we managed to find some options:
  • Globetrotter: veggie poke bowl option
  • La boule de neige: salad, vegetarian burger, vegetarian lasagne
  • Fontaine Blanche: Tofu Bowl
  • Mountain Pizz'Burg: Can make any pizza without cheese!
  • Cafe fantastic: Veggie burgers and salads. 
  • Chapka: Veggie burgers and salads
  • Trappeurs: Wok fried veggie bowl
If you prefer cooking your own, supermarkets stock a variety of vegan milks, vegan yoghurts, vegan snacks, fresh fruit and vegetables.

> Pharmacy & Medical

Pharmacy

‍Located in downtown Avoriaz by WhyNot, opens every day from 9am to 7.30pm. 

‍Medical centre

‍The medical centre is open between 09:00 - 19:00. Appointments can be made on Doctolib.fr

> Off piste activities

There is a wide range of activities available on site, from Aquariaz indoor water park and spas to snowmobiling, dog sledding and a cinema.

You can check out all these activities and how to book at the Avoriaz website here.

> Getting to and from Morzine

The Prodains cable car runs from the small hamlet of Les Prodains, around 5 kilometres from Morzine, up to the resort of Avoriaz, providing the main access into town. It takes just under 5 minutes to reach the top.


The Prodains lift will be open later than usual for the week.

Here are the updated prodain lift opening times for the Snowboxx week:
  • Saturday 14th - 07:00 - 00:00
  • Sunday 15th  - Thursday 20th - 07:00 - 00:30
  • Friday 20th - 07:00 - 00:00
Skiing back to Morzine after the piste is closed is incredibly dangerous.There are cliffs, piste bashers, a risk of avalanche and freezing temperatures. Please don't risk your safety, do not attempt to ski the route to Morzine once the piste is closed.
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Local taxis

‍There are plenty of local taxi companies that operate in the area, although it’s important to note that they always get booked up in advance.
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This includes transportation from the bottom of Prodains lift to Morzine late at night, or Avoriaz to Morzine.
A list of local taxi suppliers can be found here.

Driving
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If you are planning to drive, there is parking at the lift ticket office at Prodains. Details on the parking and its costs can be found here.

Public transport 
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There is a public bus service that runs between Morzine and Prodains during the day. The routes and the timetable can be downloaded here.

Useful contacts

Here is a list of contact numbers you may find useful throughout your time at Snowboxx:

Emergency Services Number (999 equivalent - where you can reach Police, Fire or Ambulance services)
Snowboxx Emergency Number (for emergencias always call 112 first)
  • Snowboxx Emergency Number: +44 7858176979
Avoriaz Medical Centre
Poste de Secours - Service des Pistes (Mountain Rescue)
Snowcats & Horses
Pharmacy

> Conditions of entry

The event is strictly an over 18's event
All admission is subject to search
The promoter reserves the right to refuse admission to any festival area
For promotion, safety & security reasons, customers may be filmed at any time. When entering Mainstage Festival’s venues you are agreeing to this condition of entry
All customers must abide with local authorities and lawful requirements, including the use of searches and search dogs - guidance regarding refusal of entry will be taken from the authorities
Unauthorised photography, audio and video is strictly prohibited
Mainstage Festivals will not accept any responsibility for damages or loss sustained at the festival
Tickets are sold on the understanding that the event is subject to a licence from the appropriate authorities
Ski boots are prohibited in all evening event venues
Throwing Snowballs may result in temporary or permanent eviction from the event
** APRÈS ONLY ** Event content is not considered appropriate for children but the entrance is at parent's own discretion
Lighting: Please note this event may use strobes, lasers and other special effects during the mainstage events and also venues in the resort
Prohibited items or any items that the Event or third parties acting on its behalf (such as security) deem to be either; a risk to the safety, security or enjoyment of others; unsuitable to be taken to the Event; or, may be used in an illegal or offensive manner (regardless of whether or not the item itself is illegal) are not permitted to be taken into any Venue or Stage.

> Prohibited items

Illegal drugs, New Psychoactive Substances and Nitrous Oxide
Glass
Drones
Glass
Items that may be used in a dangerous manner including tasers and CS gas
Animals (with the exception of approved assistance dogs)
Alcohol & Food Items
Private sound systems
Flares, bangers, fireworks, sparklers, Chinese lanterns and Naked Flames Inc. tea lights
Unauthorised professional commercial photography equipment

CONTACT US

You can contact us between the hours of 9am and 5:30pm Monday - Thursday and 9am - 4pm on Fridays. Please be sure to include your booking ID when getting in contact with us.
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